Water Heater

Water Heater | Water Purification | Plumbing | New Market

Whether you’re upgrading an aging water heater or chasing the dream of crystal-clear tap water, HEP brings trusted craftsmanship to every home in New Market. Our licensed plumbers pair precision water-heater installation with proven water purification technology, removing sediment, chlorine, and hard-water minerals before they ever reach your glass. From tankless conversions to whole-home filtration, we design solutions that fit your lifestyle, budget, and schedule—so you can enjoy longer-lasting appliances, softer laundry, and a fresh, clean taste in every sip.

Expect punctual arrivals, upfront pricing, and tidy workmanship backed by a 100% satisfaction guarantee. With 24/7 emergency support and friendly advice just a phone call away, you’ll never be left in the cold—or with cloudy water—again. Reach out today and discover how effortless pure comfort can be when you let HEP handle the heat and clear the water.

FAQs

What types of water heaters do you install and service in New Market?

We work with all common residential and light-commercial options, including traditional gas or electric storage tanks, high-efficiency power-vent units, hybrid heat-pump models, and modern tankless (on-demand) systems. Our technicians are factory-trained to install, maintain, and repair major brands such as Rheem, A.O. Smith, Navien, and Bradford White. We also handle related components like expansion tanks, recirculation pumps, and mixing valves to ensure your new heater meets local code and your household’s hot-water needs.

How can I tell if my water heater needs repair or replacement?

Warning signs include water that takes longer to reheat, inconsistent temperatures, rumbling or popping noises from sediment buildup, visible leaks or rust around the tank, and a sudden spike in utility bills. Units older than 10–12 years in New Market’s moderate-hard water environment often become less efficient and more prone to failure. We can perform a diagnostic visit to test heating elements, gas valves, anode rods, and safety controls, then advise whether a targeted repair or a full replacement is the most cost-effective solution.

What are the benefits of adding a whole-house water purification system?

A properly sized purification system—such as a multi-stage carbon filter, water softener, or reverse-osmosis (RO) unit—removes chlorine, sediment, dissolved minerals, and possible contaminants like lead or PFAS. Benefits include better-tasting drinking water, longer appliance life, reduced scale buildup in water heaters and fixtures, softer skin and hair, and fewer plumbing repairs over time. Because purified water minimizes sediment and mineral scaling, it can also extend your water heater’s lifespan and maintain its energy efficiency.

Does New Market’s water quality require additional treatment?

While New Market’s municipal supply meets state and federal safety standards, it typically registers as moderately hard (8–12 grains per gallon) and is chlorinated for disinfection. Hardness minerals create scale inside heaters and on fixtures, while residual chlorine can affect taste and corrode plumbing over many years. A point-of-entry softener combined with a carbon or RO filter is an effective way to address these issues. We offer free on-site water tests to measure hardness, TDS, pH, and chlorine levels before recommending the right treatment package.

How often should I flush or maintain my water heater?

For standard tank-type units, we recommend a full drain-and-flush at least once a year to remove sediment that insulates the burner or elements and shortens tank life. Tankless models should be descaled annually (or every 6 months if hardness exceeds 10 GPG) to prevent mineral buildup in the heat exchanger. During maintenance we also inspect the anode rod, test safety valves, check gas pressure or electrical connections, and recalibrate thermostats. Regular service not only preserves your warranty but can improve efficiency by 5–15 %.

How long does a typical water heater or purification installation take and do you handle permits?

Most standard tank replacements can be completed in 2–4 hours, while tankless conversions or whole-house purification installs usually take 1 full day due to additional gas line, venting, or plumbing modifications. We pull all required Frederick County permits, coordinate inspections, and haul away the old equipment at no extra charge. After installation, our team provides a detailed walk-through, maintenance schedule, and 24-hour emergency support contact so you know exactly how to care for your new system.