Emergency Help
Emergency Help | Tank Water Heater | Plumbing | New Market
When your morning shower turns icy or you spot water pooling around the base of your tank water heater, you need fast, dependable help. HEP’s Emergency Help Plumbing team is on call 24/7 across New Market, arriving with fully stocked trucks and seasoned technicians who can diagnose leaks, replace faulty thermostats, or swap out worn‐out tanks before bigger damage sets in. Because we’re local, we know the area’s water conditions and building codes, so repairs are completed safely, efficiently, and up to spec—often in a single visit.
Count on clear, upfront pricing, honest recommendations, and workmanship that’s backed by solid warranties. Whether you’re facing a late-night breakdown or planning a proactive upgrade for better energy savings, HEP treats every call like an emergency, restoring hot water and peace of mind without delay. One quick phone call is all it takes to get New Market’s most trusted plumbers heading your way today.
FAQs
What situations are considered a tank-style water heater emergency and when should I call right away?
Call us immediately if you notice a sudden loss of hot water, water leaking or spraying from the tank or its fittings, visible corrosion or bulging on the tank shell, a rotten-egg or gas smell near a gas unit, tripped breakers that won’t reset on an electric unit, or water pooling around the base of the heater. These signs can indicate a burst tank, failed temperature-pressure relief valve, gas leak, or electrical short—all problems that can cause flooding, scalding, or fire.
How fast can your emergency plumber get to my home in New Market, and do you charge extra for nights or weekends?
Our on-call technicians are stationed locally and can normally reach any home in the New Market area within 60–90 minutes, day or night. We maintain true 24/7/365 coverage, including holidays. Emergency dispatch is included in the visit fee; there is no added “after-hours” premium. You’ll receive a flat, up-front quote before any work begins.
What should I do while waiting for the plumber to arrive?
1) Shut off the cold-water supply to the heater by turning the top-mounted valve clockwise. 2) For gas units, turn the gas control knob to “OFF”; for electric units, switch the dedicated breaker off. 3) If water is leaking, attach a hose to the drain valve and direct flow to a floor drain or outside, then open a nearby hot-water faucet to relieve pressure. 4) Keep children and pets away from the area and mop up standing water to minimize damage. Do not attempt in-tank repairs yourself.
Do you work on every fuel type and brand of storage water heater?
Yes. Our licensed plumbers carry parts and specialty tools for gas (natural or LP), electric, hybrid heat-pump, and even indirect tank heaters. We service all major brands—Rheem, A.O. Smith, Bradford White, State, GE, Ruud, Whirlpool, Reliance, Westinghouse, and more—as well as commercial-grade 80- and 120-gallon units. If a proprietary part is required, we can place an expedited order or install a universal replacement component whenever code allows.
Will you try to repair my current water heater first, or will I be pressured to replace it?
Our policy is repair-first. The technician will run diagnostic checks on heating elements or burner assembly, thermostats, anode rod condition, T&P valve, dip tube, and tank integrity. If repairs can restore safe, efficient operation and the unit is less than 8–10 years old, we recommend fixing it. Replacement is only advised when the tank is leaking, the unit is out of code compliance, parts are obsolete, or repairs approach 50% of the cost of a new heater. All options and prices are explained before you commit.
Are emergency water heater repairs covered by warranty or homeowners insurance, and what payment options are available?
Tank heaters usually carry a 6–12-year manufacturer’s parts warranty; if yours is still within that term, applicable parts will be supplied at no cost, though labor is billable. Sudden water damage from a ruptured tank is often covered by homeowners insurance, but the appliance itself is not. We provide detailed invoices to support any claim. For payment we accept major credit cards, debit, checks, cash, and offer 6- to 18-month no-interest financing on approved credit for repairs or full replacements.