Emergency Crews
Emergency Crews | Emergency Plumbing | Plumbing | New Market
When frozen pipes burst at dawn or drains back up during Sunday dinner, HEP’s emergency crews are already rolling toward New Market homes and businesses. Because we stage fully stocked service trucks throughout the area, most calls are answered in under an hour, and each vehicle carries everything from water-heater parts to leak-detection gear. There’s no waiting for a warehouse to open—our certified technicians restore water flow and peace of mind on the first visit.
You can expect clean, courteous professionals who explain options, quote fair prices before work begins, and back every repair with the HEP Happiness Guarantee. Whether you’re staring at a flooded basement or a silent shower, one call connects you to the most trusted name in emergency plumbing in New Market—ready 24/7, 365, so your routine never stays disrupted for long.
FAQs
What situations count as a plumbing emergency in New Market?
Any issue that puts your property, health, or water supply at immediate risk is an emergency. Common examples include burst or frozen pipes, sewer line back-ups, overflowing toilets, major leaks that can’t be contained, loss of all water service, gas line leaks, and water heater failures that create flooding or scalding risks. If you’re unsure, call us—our dispatcher can quickly tell you whether you need same-hour service or a scheduled visit.
How quickly can your emergency crew reach my home or business?
Because our rapid-response vans are strategically stationed around the New Market area, our average arrival time is 45 minutes or less. In high-demand periods (heavy storms or deep freezes) we triage calls by severity but still aim to be on-site within 60 minutes inside New Market and surrounding suburbs such as Elora, Cedar Valley, and Queensville.
Are you really available 24/7, even on holidays and weekends?
Yes. Plumbing emergencies don’t follow a 9-to-5 schedule, so neither do we. Our call center, dispatch team, and fully stocked service vehicles operate around the clock—nights, weekends, and every public holiday. You’ll always speak with a live representative, never a voicemail, and a certified technician will be sent immediately if the situation is urgent.
What should I do before the emergency plumber arrives?
1. Shut off the main water valve or the closest isolation valve to the problem fixture. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Open faucets at lower levels to drain residual water and reduce pressure. 4. Contain leaks with buckets or towels to limit damage. 5. Do NOT use chemical drain cleaners or attempt DIY repairs on gas or sewer lines. 6. Keep pets and children away from the affected area for safety. These steps protect your property and speed up our repair process.
How do you determine the cost of an emergency visit?
We use transparent, flat-rate pricing. Before work begins, your technician diagnoses the problem, explains repair options, and provides an upfront written quote that covers labor, parts, and the emergency dispatch fee. There are no overtime surcharges for night, weekend, or holiday calls—what we quote is what you pay. We accept major credit cards, e-transfers, and offer financing on large repairs.
Are your technicians licensed, insured, and do you guarantee the repair?
Absolutely. Every crew member holds a current Ontario plumbing license, is WSIB-covered, and carries $5 million in liability insurance. We follow provincial codes and manufacturer specifications. All emergency repairs come with a minimum one-year parts and labor warranty, and we offer extended coverage on major components like water heaters and sump pumps. If a covered repair fails within the warranty period, we’ll fix it free of charge—no questions asked.