Emergency Service
Emergency Service | Plumbing | Mulberry
When a pipe bursts at midnight or a water heater quits on a holiday, Mulberry homeowners know they can call HEP for fast, friendly help. Our licensed technicians arrive fully stocked, diagnose the issue on the spot, and restore water flow with skill that comes from years of dedicated plumbing experience. From slab leaks and overflowing toilets to stubborn clogs that back up a busy household, we act quickly so you can get back to life without the worry of lingering damage or surprise costs.
What sets us apart is a commitment to treating every emergency like it’s happening in our own homes. You’ll receive clear explanations, upfront pricing, and tidy workmanship that respects your property as much as your time. Day or night, rain or shine, one call to HEP turns stress into relief—because in Mulberry, dependable plumbing rescue is just around the corner.
FAQs
What situations qualify as a plumbing emergency?
Any issue that threatens to cause significant water damage, health risks, or a complete loss of service is treated as an emergency. Common examples include burst or leaking pipes, severe drain backups, overflowing toilets, failed water heaters that are leaking or sparking, and gas line leaks. If you are unsure, call us—our dispatcher will help you determine whether immediate service is needed.
How fast can you arrive at my home or business in Mulberry?
We maintain fully stocked service vehicles around Mulberry 24/7. In most cases we arrive within 60 minutes of your call, often sooner during off-peak traffic hours. Our dispatcher will give you a realistic ETA and keep you updated until the technician is at your door.
Are your emergency plumbers licensed and insured?
Yes. Every technician who responds to an emergency call is Florida-state licensed, background-checked, drug-screened, and covered by full liability and workers’ compensation insurance. We also carry additional bonding to perform work in commercial and municipal facilities throughout Polk County.
What can I do to minimize damage before the plumber arrives?
1) Shut off the closest water isolation valve or the main supply if needed. 2) Turn off electricity to any area experiencing active water flow to avoid shock hazards. 3) Place buckets or towels to catch dripping water and move valuables out of the affected zone. 4) Do not use chemical drain cleaners or attempt DIY gas-line repairs. 5) Take photos or video of the damage if you plan to file an insurance claim.
Do you charge extra for nights, weekends, or holidays?
Our emergency service fee is a flat rate that applies at any hour. While the diagnostic charge is slightly higher than our scheduled daytime rate, the actual repair work is priced by the job, not by the hour, so you will know the total cost before we start. There are no hidden travel or fuel surcharges within Mulberry city limits.
Can you assist with insurance claims for water or flood damage?
Absolutely. Our technicians document the cause of loss with photos, moisture readings, and a written report. Upon request we can forward this documentation directly to your insurer, meet with the adjuster on-site, and provide itemized invoices that follow Xactimate pricing guidelines, streamlining your claim process and helping you receive reimbursement faster.