Satisfaction Guarantee
Satisfaction Guarantee | Toilet Upgrades and Replacements | Plumbing | Morristown
When your Morristown home needs fast, flawless toilet service, HEP is the team that turns an everyday upgrade into a worry-free experience. Our licensed plumbers arrive on time, protect your floors, and walk you through style, comfort, and water-saving options before any work begins. With transparent pricing and our famous 100% Satisfaction Guarantee, you’ll know the only surprise will be how smoothly the job gets done.
From minor leaks to full toilet upgrades and replacements, we handle every step—removal, precise installation, haul-away, and final cleanup—so all you have to do is enjoy a quieter, more efficient bathroom. Count on HEP’s local expertise, premium fixtures, and round-the-clock support to keep life in Morristown flowing just right.
FAQs
What types of toilet upgrades and replacements do you offer in Morristown?
We install and replace standard gravity-flush toilets, pressure-assist and dual-flush models, ADA-height comfort toilets, skirted one-piece units, and ultra-high-efficiency toilets that use 1.28 gpf or less. Our plumbers can also add bidet seats, soft-close seats, night-light lids, and smart-toilet features such as heated seats and automatic flushing.
Do you really provide a 100 % satisfaction guarantee on toilet work?
Yes. All toilet upgrades and replacements come with our written 100 % satisfaction guarantee. If you’re not happy with the workmanship or the performance of the new toilet within the first year, we’ll return to make it right at no additional charge—or we’ll remove the toilet and refund your installation fee. Parts are covered by the manufacturer’s warranty and our labor is guaranteed for a full year.
How long does a typical toilet replacement take from start to finish?
Most standard replacements in Morristown take 60–90 minutes, including shutting off the water, removing the old unit, installing the new wax ring or rubber seal, leveling and bolting the toilet, reconnecting the water line, and full-pressure leak testing. Complex upgrades that involve flange repairs, subfloor work, or smart-toilet electrical connections may extend the visit to 2–3 hours.
Are high-efficiency or dual-flush toilets eligible for rebates in Morristown?
Yes. As of 2024, Morristown Water & Sewer offers a $50 rebate for WaterSense-certified toilets that use 1.28 gpf or less. Dual-flush toilets that average 1.28 gpf also qualify. We’ll supply the documentation (model number, purchase receipt, installer details) and can even help you fill out the online application so you receive your rebate quickly.
What should I do if I notice a leak or rocking after installation?
Call us immediately. Minor seepage around the base or a slight wobble can signal a compromised wax ring or loose closet bolts. Because of our satisfaction guarantee, we prioritize these calls—typically arriving the same day—to re-seat, re-seal, or shim the toilet at no cost. Until we arrive, shut off the toilet’s angle stop and place towels to catch any drips.
How do I schedule service and get an accurate cost estimate?
You can book online 24/7 or call our Morristown office Monday–Saturday, 7 a.m.–7 p.m. We offer free on-site evaluations where a licensed plumber measures your rough-in, checks the shut-off valve, and reviews upgrade options. You’ll receive a written, upfront price that includes the toilet, parts, labor, haul-away of the old unit, disposal fees, and our satisfaction guarantee. No work begins until you approve the estimate.