Water Heater
Water Heater | Emergency Plumbing | Plumbing | Monterey
When your water heater sputters its last warm breath in the middle of a fog-chilled Monterey night, HEP is the crew you want on speed dial. Our licensed technicians arrive fast, fully stocked, and ready to diagnose leaks, failed elements, or burst tanks before they turn into floor-warping disasters. We service all makes and models, from compact on-demand units to high-capacity storage heaters, restoring hot water with meticulous workmanship and a neighborly smile.
HEP’s round-the-clock emergency plumbing response means you never have to choose between cold showers and costly property damage. We back every repair with transparent pricing, genuine replacement parts, and clear explanations, so you can relax while the hot water returns and your home stays safe. Call, text, or tap the button below—our Monterey team is standing by for swift, reliable emergency plumbing service whenever you need it most.
FAQs
How quickly can you respond to a water-heater emergency in Monterey?
Because we keep fully stocked service vehicles on standby within the city limits, our average response time for emergency calls in Monterey is 60 minutes or less—day or night, weekends and holidays included. When you call, our dispatcher immediately routes the closest licensed plumber to your location and keeps you updated with an estimated time of arrival.
What signs tell me my water heater needs emergency service?
Call us right away if you notice any of the following: (1) water leaking from the tank, pipes, or relief valve; (2) no hot water or water that suddenly turns scalding hot; (3) popping, banging, or hissing sounds coming from the unit; (4) rust-colored or foul-smelling water; (5) the smell of natural gas; or (6) a tripped breaker that won’t reset on an electric heater. These issues can lead to flooding, water damage, or even fire and carbon-monoxide hazards if ignored.
Are your technicians qualified to repair all types and brands of water heaters?
Yes. Our journeyman plumbers are state-licensed, insured, and factory-trained to diagnose and repair tank, tankless, hybrid, and heat-pump water heaters from all major manufacturers, including Rheem, Bradford White, AO Smith, Rinnai, Noritz, and Navien. We carry OEM parts for common failures and have 24-hour access to local supply houses for less-common components.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the power or gas: Switch off the breaker for electric units or set the gas control to “OFF.” 2. Shut the cold-water inlet valve on top of the heater to stop the flow into the tank. 3. If water is leaking, open a hot-water faucet or the tank’s drain valve to relieve pressure, and place towels or a bucket to catch drips. 4. Do NOT attempt DIY repairs on gas lines or thermostats. Simply secure the area, keep children and pets away, and wait for our certified technician.
Will my water heater need to be replaced, or can it be repaired?
About 70 % of emergency calls result in a same-day repair. Common fixes include replacing failed heating elements, thermostats, thermocouples, pilot assemblies, T&P valves, or corroded supply lines. Replacement is recommended when the tank itself is leaking, there is extensive internal corrosion, or the unit is over 10–12 years old and no longer energy-efficient. Your technician will give you clear repair vs. replacement options and up-front pricing before any work begins.
Do you provide 24/7 emergency service, and how is it priced?
Absolutely. Our hotline operates 24 hours a day, 365 days a year. We charge a modest emergency dispatch fee that covers travel and diagnosis, which is waived if you approve the recommended repair. After that, pricing is flat-rate, so you’ll know the total cost before we start. We also offer financing and accept major credit cards for larger repairs or full unit replacements.