24/7 Emergency Service
24/7 Emergency Service | Tank Water Heater | Plumbing | McDonald
Plumbing disasters don’t wait for business hours, and neither do we. HEP’s certified technicians are on call 24/7 in McDonald, arriving fast with fully stocked trucks to diagnose, repair, or replace any tank water heater failure before it turns into a flood or leaves your family shivering. From burst relief valves and leaking tanks to pilot-light issues, our crew tackles emergencies with the same care we’d give our own homes, backed by transparent pricing you approve before work begins.
Because every minute without hot water feels like forever, we carry leading brands and common parts so most jobs are wrapped up in a single visit. When you need dependable plumbing expertise and the peace of mind that comes with a properly functioning tank water heater, make the easy call—Just say “Call HEP!” and we’ll be on the way, day or night.
FAQs
What types of tank water heater emergencies do you handle in McDonald?
Our 24/7 emergency team can address burst tanks, severe leaks, no-hot-water situations, pilot-light failures, faulty thermostats, pressure-relief valve malfunctions, and any condition that poses a risk of flooding or scalding. We work on both gas and electric storage-tank models from all major brands.
How fast can your plumber reach my home or business in McDonald after I call?
Because our technicians are strategically dispatched around Washington County, the average arrival time within the McDonald area is 60 minutes or less. During extreme weather or peak demand we’ll give you an accurate ETA when you call, and you’ll receive text or phone updates while we’re en route.
Is there anything I should do while waiting for the emergency plumber?
If it’s safe, shut off the cold-water supply valve on top of the heater to stop incoming water, turn the thermostat to the OFF position, and switch the circuit breaker (electric) or gas shut-off valve (gas) to OFF. Clear a path to the unit and mop any standing water to reduce slip hazards. Never attempt tank repairs yourself.
Do you carry replacement parts or new tank water heaters on the truck?
Yes. Our service vehicles are stocked with common parts such as heating elements, thermostats, thermocouples, pilot assemblies, anode rods, and T&P valves. We also carry a selection of 40-gal and 50-gal gas and electric tanks so we can perform same-day replacements if repair isn’t feasible.
Will I know the cost before work begins, even during an after-hours call?
Absolutely. Once we inspect the unit, we provide a written, upfront quote that lists labor, parts, and any after-hours surcharge. You approve the price before we start. There are no hidden fees, and we accept cash, major credit cards, and local checks.
Do your emergency repairs come with any warranty or guarantee?
Yes. All parts we install in an emergency are covered by a manufacturer’s warranty (typically 1–6 years), and our labor carries a 1-year workmanship guarantee. If we replace the entire tank, you’ll receive the full factory warranty plus our installation guarantee for complete peace of mind.