Certified Plumbers
Certified Plumbers | Plumbing | Mascot
From urgent burst-pipe repairs in a Mascot apartment to full-scale hot-water upgrades for local businesses, HEP’s fully certified plumbers bring precision, punctuality and genuine care to every job. We arrive when we say we will, protect your floors with drop sheets, and leave your space spotless—so the only sign we were there is water flowing just the way it should.
Backed by 24/7 support, transparent upfront pricing and industry-leading warranties, we combine the friendly feel of a neighbourhood team with the resources of a nationwide network. Whether you need preventative maintenance or same-day solutions, trust HEP to handle your plumbing quickly, cleanly and with craftsmanship that lasts.
FAQs
What plumbing services do you provide in Mascot?
Our certified plumbers handle all residential and light–commercial plumbing needs in Mascot, including blocked drains, hot-water system installation and repair, gas fitting, leak detection, tap and toilet repairs, pipe relining, bathroom and kitchen renovations, backflow prevention, and scheduled maintenance programs for strata and business clients.
Are your Mascot plumbers fully licensed and insured?
Yes. Every technician who visits your property holds a current NSW plumbing licence, a White Card for safe construction work, and public liability insurance of $20 million. We also carry workers’ compensation cover, so you are completely protected against liability while we are on site.
How fast can you respond to an emergency call-out in Mascot?
We have a dedicated 24/7 emergency team based less than 10 minutes from Mascot. Calls received before 10 pm usually see a plumber on site within 60 minutes; overnight emergencies are typically attended within 90 minutes. All service vans are stocked with common parts so most issues can be fixed on the spot.
Do you offer upfront pricing and written quotes?
Absolutely. After inspecting the job, your plumber will explain the cause of the problem, outline the repair options, and provide a fixed-price quote before any work begins. If unexpected issues arise once work is underway, we’ll stop, show you the findings, and obtain your approval before proceeding—no hidden fees or surprise charges.
What guarantees do you provide on workmanship and parts?
All labour is covered by our Lifetime Workmanship Guarantee: if a defect related to our installation or repair work appears, we will return and fix it at no cost. Materials and fixtures are covered by the manufacturers’ warranties, which range from 12 months to 10 years depending on the product. We register warranties on your behalf and supply the paperwork for your records.
Do you charge a call-out fee for Mascot residents?
We offer a $0 call-out fee during regular business hours (7 am–4 pm, Monday to Friday) for all addresses in Mascot. After-hours and emergency attendances attract a modest call-out charge, which is always disclosed over the phone when you book so you know the total cost before we arrive.