24/7 Emergency Service
24/7 Emergency Service | Plumbing | Mascot
When a burst pipe wakes Mascot in the middle of the night, HEP’s team is already on the road. Our licensed specialists answer calls around the clock, arriving fast with state-of-the-art gear and genuine parts to tame leaks, clear blockages, restore hot water or tackle any other plumbing drama you can throw at us. We know emergencies can be stressful, so we keep you informed every step of the way and never spring surprise costs.
Day or night, weekend or public holiday, you’ll get the same courteous service, transparent pricing and workmanship guarantee that have made HEP a local favourite. From high-rise apartments to heritage cottages, we treat every Mascot property with care, leaving it spotless and safe once the plumbing crisis is resolved—so you can get back to life without missing a beat.
FAQs
What types of issues count as a plumbing emergency?
Any problem that risks property damage, health hazards, or service interruption is an emergency. This includes burst or leaking pipes, overflowing toilets, blocked drains backing up, gas leaks, no hot water, sewer smells, or sudden drops in water pressure. If you are unsure, call us—our team can quickly assess the situation and advise whether immediate attendance is required.
How fast can a 24/7 emergency plumber reach my Mascot property?
Because we keep a mobile team based in and around Mascot, our average arrival time is 30–45 minutes from your call. During peak traffic it may take slightly longer, but we dispatch the closest licensed plumber immediately and keep you updated by SMS or phone with a live ETA.
Are your emergency plumbers licensed, insured, and experienced?
Yes. Every technician who attends your job holds a current NSW plumbing licence, carries full public liability insurance, and completes ongoing training in the latest safety standards. Our team has handled thousands of emergency call-outs across Sydney, so you can trust that your problem will be diagnosed and fixed correctly the first time.
How much does an after-hours plumbing service cost?
We charge a transparent fixed call-out fee that covers travel and initial assessment, even at 2 am. Once we identify the fault, we provide an upfront, itemised quotation before any work starts, so there are no hidden surprises. Pensioner discounts and interest-free payment plans are also available for larger repairs.
Do you handle gas and hot-water emergencies as well as standard plumbing?
Absolutely. Our 24/7 team is licensed for both plumbing and gasfitting, meaning we can safely repair gas leaks, service or replace gas hot-water systems, and relight pilot lights. We also carry common hot-water and gas fittings in our vans to restore service on the spot whenever possible.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, turn off the main water supply at the meter to minimise flooding. For gas leaks, shut off the gas at the meter, extinguish open flames, and ventilate the area. Remove valuables from the affected zone, and avoid using electrical appliances near standing water. Our dispatcher can guide you step-by-step over the phone until the plumber arrives.