Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Mascot
When Mascot homeowners choose HEP, they enjoy the peace of mind that comes from industry-leading warranties and a team that’s been keeping local pipes flowing smoothly for decades. Whether we’re installing a high-efficiency tank water heater or troubleshooting a surprise leak, our licensed plumbers back every job with coverage that far outshines standard manufacturer guarantees. From parts and labour to optional extended protection, we stand behind our craftsmanship so you never have to worry about hidden costs down the line.
It’s this commitment to long-term value that has made HEP the first call for families and businesses across Mascot. Our service vans arrive stocked for same-day fixes, our quotes are transparent, and our 24/7 emergency line means help is always minutes away. Discover how easy reliable hot water can be—book your installation or warranty check today and feel the HEP difference for years to come.
FAQs
What does your industry-leading warranty cover for tank water heaters in Mascot?
Our warranty provides comprehensive protection for both parts and workmanship. It covers the storage tank, heating elements, thermostat, pressure-temperature relief valve, and factory-supplied fittings against manufacturing defects or premature failure. In addition, we guarantee the quality of our installation, so if a leak or performance issue arises from an installation error, we will repair it at no cost during the warranty period.
How long is the warranty period on your standard and premium tank water heaters?
For our standard residential tank water heater, the warranty is 10 years on the tank and 3 years on parts and labour. Our premium high-efficiency models carry a 12-year tank warranty and 5 years on parts and labour. Commercial units installed in Mascot come with a 5-year tank warranty and 1 year on parts, with optional extensions available.
Do I need annual maintenance to keep my water heater warranty valid?
Yes. The manufacturer requires annual maintenance—such as flushing the tank, checking the anode rod, and inspecting safety valves—to prevent sediment build-up and corrosion. We provide an affordable annual service plan and record each visit for you. Keeping these records ensures your warranty remains valid and speeds up any claim should a problem occur.
Is labour included in the warranty, or just parts?
Both are included when you purchase the unit and installation from us. If a covered component fails within the labour-coverage period (3 or 5 years, depending on the model), we will supply replacement parts and perform all labour at no charge. After this labour period ends, parts remain covered for the balance of the warranty, and you pay only the reduced, warranty-rate labour fee.
How do I file a warranty claim if my tank water heater develops a fault?
Simply call our Mascot service hotline or lodge a claim through our website. We’ll verify your installation details, schedule a technician within 24 hours, and bring any likely replacement parts to minimise downtime. If the issue is covered, we process the paperwork directly with the manufacturer so you don’t have to worry about forms or hidden charges.
Are there any exclusions or circumstances that void the warranty?
Yes. Damage caused by neglect (such as failing to perform annual maintenance), unauthorised repairs or alterations, water quality outside the manufacturer’s specifications, or installation by non-licensed plumbers can void the warranty. Power surges, natural disasters, and misuse (e.g., connecting to incompatible water or electrical systems) are also excluded. Full terms are provided at installation, and our team is happy to explain how to stay fully protected.