Record Time
Record Time | Emergency Plumbing | Plumbing | Mascot
When a pipe bursts at 2 am or your hot-water system suddenly quits before the school run, you don’t have time to shop around—you need HEP’s record-time experts on site, fast. Based in Mascot and on call around the clock, our licensed team arrives with fully stocked vans, digital leak-detection gear and a determination to fix the problem on the first visit. From flooded bathrooms to gas leaks, we restore calm to chaotic situations in minutes, not hours.
Our reputation was built on speed, but it’s secured by craftsmanship. Every emergency plumbing repair is backed by transparent, upfront pricing and a workmanship guarantee, so you can relax while we get to work. Keep our number on the fridge and call us the moment trouble strikes; we’ll be at your door before the kettle’s boiled.
FAQs
What kinds of plumbing emergencies do you handle in Mascot?
Our licensed technicians can resolve any urgent plumbing problem, including burst or leaking pipes, blocked drains and sewers, overflowing toilets, gas leaks, water heater breakdowns, roof and gutter leaks, and storm-water flooding. If it puts your safety or property at risk, we treat it as an emergency and respond immediately.
How fast can your emergency plumber reach my Mascot property?
Because we keep fully equipped vans on standby in the Mascot–Eastern Suburbs area, our typical response time is 30–60 minutes from the moment you confirm the job. Traffic, weather and peak periods can affect arrival times, but our dispatch team tracks every vehicle in real-time and will give you an accurate ETA while you’re on the phone.
Are your emergency plumbing services really available 24/7, even on public holidays?
Yes. Record Time Plumbing operates around the clock—24 hours a day, 7 days a week, 365 days a year. Whether it’s the middle of the night, a weekend, or Christmas Day, a qualified emergency plumber is always on call and ready to help Mascot residents and businesses.
How much does an emergency call-out cost?
We charge a flat call-out fee that covers the rapid response and initial diagnosis. Once we find the fault, you’ll receive a clear, itemised quote before any repair work begins. After-hours jobs (6 pm–7 am, weekends and public holidays) incur a modest surcharge to cover overtime rates, but we never proceed without your approval. We accept EFTPOS, major credit cards and bank transfer on completion.
Will the plumber arrive with all the parts needed to fix my problem immediately?
Our service vehicles are stocked with the most common pipe fittings, valves, tapware cartridges, drain-clearing equipment, gas components and water heater spares, allowing us to complete 90% of emergency repairs on the first visit. If a rare or specialised part is required, we’ll install a safe temporary solution, source the part from our local suppliers ASAP and schedule a prompt follow-up—usually within 24 hours.
What should I do while waiting for the emergency plumber to arrive?
Shut off the water at the property’s main isolation valve (usually at the front boundary) to minimise flooding. If you smell gas, turn off the gas meter and ventilate the area. Switch off electricity to any affected circuits if water is near power points. Remove valuables from the spill zone and place towels or buckets to contain leaks. Most importantly, keep people and pets clear of hazards and wait for our technician, who will call you when they are ten minutes away.