Hot-water System
Hot-water System | Emergency Plumbing | Plumbing | Mascot
When Mascot homes or businesses wake up to a cold shower, HEP’s hot-water specialists are already on the road. Our licensed team pinpoints faults fast—whether it’s a failed thermostat, a leaking cylinder, or sediment-clogged pipes—and restores steaming, reliable water with parts that suit every major brand. We arrive with fully stocked vans, explain each fix in plain language, and tidy up before we leave, so the only sign we were there is the blissful rush of hot water from your tap.
Of course, breakdowns don’t wait for business hours, which is why our commitment to emergency plumbing is around the clock. One call connects you to real, local technicians who can be at your Mascot address in minutes, prepared to isolate hazards, secure your property, and keep downtime—and costs—to a minimum. From rapid diagnostics to compliance-ready replacements, HEP delivers peace of mind along with perfectly heated water, 24/7.
FAQs
What counts as a hot-water emergency and how quickly can you get to my Mascot property?
A hot-water emergency includes any situation where you suddenly lose hot water, notice the storage tank rupturing, see continuous water leaking from the relief valve or pipework, smell gas near the heater, hear loud banging or boiling noises, or detect scorching hot water that could cause scalding. Because these issues can lead to flooding, structural damage or safety hazards, we treat them as priority call-outs. Our Mascot-based technicians are on standby 24/7 and can normally reach homes or businesses in Mascot and surrounding suburbs within 60 minutes of your call—often sooner outside peak traffic times.
My hot-water tank is leaking—what should I do while I wait for the plumber?
1. Turn off the power supply: • Electric system—switch the circuit-breaker to OFF at your switchboard. • Gas system—turn the gas control knob on the unit to PILOT or OFF. 2. Isolate the water: Locate the cold-water isolation valve on the inlet pipe (usually a small tap or lever near the bottom of the tank) and turn it clockwise until it stops. 3. Drain pressure: Gently lift the temperature & pressure relief (TPR) valve lever for a few seconds to lower internal pressure. 4. Contain water: Place towels or a bucket under the leak to minimise damage. 5. Stay clear of electrical outlets or appliances that may become wet. 6. Call us on our 24-hour line and provide the system brand, model and a brief description of the leak so we can arrive with the right spare parts.
Do you repair and install every type of hot-water system in Mascot?
Yes. Our licensed plumbers and gasfitters are trained to diagnose, repair, replace and install: • Mains-pressure storage tanks (gas or electric) • Continuous-flow/instantaneous gas heaters • Heat-pump hot-water units • Roof-mounted or split-system solar hot-water services. We carry common valves, elements, thermostats, anodes and gas components for leading brands such as Rheem, Rinnai, Dux, Bosch, Thermann and AquaMAX. If your system is under manufacturer warranty we can liaise with the supplier for approved parts and documentation.
Will you try to fix my existing unit first or do I have to replace it?
Our policy is ‘repair where safe and economical’. After testing the tank integrity, electrical/gas safety, thermostat operation and valve condition we’ll explain: • Repair option—parts cost, labour, expected remaining lifespan and any potential efficiency losses. • Replacement option—price of a modern, energy-efficient unit (including government rebates if eligible), installation time and long-term running cost savings. If the cylinder is rusted through, has reached the end of its typical design life (8–12 years for glass-lined steel, 15+ for stainless), or repairs exceed about 50 % of the cost of a new system, we’ll recommend replacement. The final decision is always yours and we provide everything in writing for transparency.
Are your emergency hot-water plumbers fully licensed and insured?
Absolutely. All technicians hold current NSW plumbing, drainage and gasfitting licences and complete annual refresher training on AS/NZS 3500 (Plumbing & Drainage) and AS 5601 (Gas Installations). We carry $20 million public-liability insurance and Home Building Compensation Fund cover for larger replacement jobs. On completion you receive a Certificate of Compliance as proof that the work meets NSW Fair Trading requirements—important for insurance and future property resale.
How much does an emergency call-out cost and will I get a fixed price before work starts?
Our standard emergency call-out fee for Mascot (covering travel, initial safety inspection and fault diagnosis) is quoted upfront when you phone. Once onsite we provide a clear, itemised fixed-price quote for repairs or replacement before any work begins—no hidden extras, weekend surcharges or after-hours penalties beyond what we disclose at booking time. If your job is covered by home insurance, we supply detailed reports and photos for your claim. We accept Visa, MasterCard, EFTPOS and interest-free payment plans for approved customers.