Gas Emergencies
Gas Emergencies | Emergency Plumbing | Plumbing | Mascot
When the smell of gas or the hiss of a leaking pipe sends alarm bells ringing in Mascot, HEP is the team you want racing to your door. Our licensed plumbers specialise in rapid gas fault detection and immediate repairs, arriving with fully stocked vans and the know-how to make your home or business safe again—day or night. From ruptured gas lines to malfunctioning appliances, we isolate the danger, fix the fault, and test the system before we leave, so you can breathe easy.
Clients choose HEP for emergency plumbing because we marry old-school craftsmanship with cutting-edge technology, offering transparent pricing, upfront communication, and a no-mess guarantee. One call connects you to a local expert who treats your crisis like their own, restoring comfort and peace of mind in record time. Keep our number on the fridge; when seconds matter, we’re already on the way.
FAQs
What should I do immediately if I smell gas in my Mascot property?
Turn off all gas appliances, open windows and doors to ventilate the area, and avoid using electrical switches or open flames. If you can safely access the gas meter, shut off the main gas supply. Evacuate everyone from the building and call our 24/7 emergency gas plumbing hotline from outside the property. Once you are in a safe location, contact 000 if you believe there is an imminent danger.
Are your emergency gas plumbers available 24/7 in Mascot?
Yes. Our licensed gas fitters are on call 24 hours a day, 7 days a week, including weekends and public holidays. No matter when a gas emergency occurs, we have a rapid response team ready to be dispatched to Mascot and surrounding suburbs.
How fast can you arrive at my Mascot home or business for a gas emergency?
Because we are based locally and maintain fully stocked service vehicles across Sydney’s eastern suburbs, we can usually reach most Mascot addresses within 60 minutes—often faster during off-peak traffic times. You will receive real-time updates on our plumber’s arrival, so you know exactly when help is coming.
What kinds of gas emergencies do you handle?
Our team is trained and equipped to deal with all domestic and light-commercial gas issues, including suspected gas leaks, damaged gas pipes, faulty gas hot water systems, malfunctioning gas appliances (stoves, heaters, BBQs), gas meter or regulator faults, and carbon monoxide detection and mitigation.
Is it safe to attempt a DIY fix on a gas leak or faulty gas appliance?
No. Gas work in NSW is strictly regulated and must be carried out by a licensed gas fitter. DIY attempts can worsen leaks, lead to fire or explosion, and void insurance coverage. Always shut off the gas supply if possible, evacuate the area, and call a qualified emergency gas plumber to diagnose and repair the issue safely.
How much will an emergency gas plumbing call-out cost in Mascot?
We charge a flat emergency call-out fee, which covers travel to your property and an initial safety assessment. Once we identify the problem, we provide a fixed-price quote before any repair work begins, so you know the total cost upfront. Pensioner discounts and interest-free payment plans are available for urgent, unplanned repairs.