Emergency Call-outs
Emergency Call-outs | Drain Opening | Plumbing | Mascot
When waterâs backing up and every minute counts, Mascot residents trust HEPâs rapid-response team to arrive fast, work cleanly, and restore normal life without fuss. Our licensed plumbers are on call around the clock, equipped with advanced hydro-jetters, CCTV cameras, and years of know-how to diagnose and clear the toughest blockages in kitchens, bathrooms, laundries, or commercial spaces. From the moment you dial, we track the closest technician, quote transparently, and keep you informed until the last drop drains away.
Whether itâs an unexpected midnight overflow or a weekend BBQ gone wrong, our focus is simple: safe, efficient drain opening that lasts. We treat your home with respect, offer preventive tips before we leave, and back every job with a workmanship guaranteeâbecause emergencies are stressful enough without surprise costs or repeat visits. Call HEP today and experience Mascotâs most dependable plumbing rescue.
FAQs
How quickly can you attend an emergency drain blockage in Mascot?
Our on-call plumbers are based in the inner-south and can usually arrive at any Mascot address within 60 minutes of your call, day or night. When you phone our 24/7 hotline we immediately dispatch the nearest licensed technician and send you real-time SMS updates so you know exactly when help will arrive.
Are your plumbers really available 24/7, even on weekends and public holidays?
Yes. We operate a true round-the-clock service. A qualified plumber equipped with drain-clearing gear is rostered at all times, including nights, weekends, and every public holiday. You will never be diverted to an answering machineâour call centre is staffed 24/7 to take emergency bookings.
What methods do you use to open and clear blocked drains?
After a camera inspection to locate the obstruction, we select the safest and fastest clearing method for your pipework. Options include high-pressure water jetting, electric eel (mechanical auger), root cutting blades, and non-invasive chemical treatments. If the pipe is damaged beyond clearing, we can also provide same-day pipe relining or replacement quotes.
Will I receive a quote before any work starts and how is pricing structured?
Absolutely. Once the plumber identifies the cause of the blockage youâll be given a fixed-price quote that covers labour, equipment, and any materials required. There are no call-out fees for Mascot addresses between 7 am and 5 pm; after-hours emergencies attract a transparent surcharge that is always disclosed before work begins.
Is there anything I should do while waiting for the emergency plumber to arrive?
If water is backing up, turn off any nearby taps and avoid using toilets, sinks, or appliances connected to the affected line. For severe overflows, switch off electricity to the immediate area and place towels or buckets to minimise water damage. Do not attempt to dismantle pipeworkâthis can worsen the blockage and void insurance.
How can I prevent future drain blockages after the emergency is fixed?
Regularly flush sinks with hot water, keep food scraps, oils, and coffee grounds out of kitchen drains, install hair catchers in bathroom outlets, and arrange an annual CCTV drain inspection if you have mature trees on your property. We also offer scheduled preventative jetting packages for Mascot businesses and strata complexes to keep high-use lines clear.