Licensed Commercial Team
Licensed Commercial Team | Commercial Plumbing | Plumbing | Mascot
From bustling cafés on Botany Road to sprawling airport precincts, Mascot businesses rely on water and gas systems that work as hard as they do. HEP’s licensed team specialises in commercial plumbing solutions that keep your operations flowing—24 hours a day, 7 days a week. Whether you’re fitting out a new development, upgrading trade waste lines or hunting down that elusive leak before the lunch rush, our technicians arrive with industry-grade diagnostic tools, genuine parts and the paperwork to keep insurers, councils and safety inspectors satisfied.
We understand downtime costs money, so our project managers coordinate seamlessly with builders, property managers and facility teams to finish on schedule and within budget. Backed by decades of local experience, we handle everything from backflow prevention and hot-water plant rooms to preventative maintenance programs that extend asset life and slash unexpected call-outs. When Mascot needs reliable commercial plumbing, HEP is the name businesses know they can trust.
FAQs
What types of commercial plumbing services do you provide in Mascot?
Our licensed commercial team handles the full spectrum of plumbing requirements for offices, retail spaces, hospitality venues, strata complexes, warehouses and industrial sites throughout Mascot. Services include design and installation of new water, gas and drainage systems; backflow prevention and testing; thermostatic mixing valves (TMV) installation and certification; grease trap supply and maintenance; high-pressure drain clearing and CCTV inspections; hot-water plant installation and repairs; roof and stormwater system work; and 24/7 emergency leak or burst-pipe response.
Are your plumbers fully licensed and insured for commercial work?
Yes. Every tradesperson on our team holds a current NSW plumbing licence endorsed for commercial and industrial work. We also carry $20 million public liability insurance, workers’ compensation cover, and all staff have completed Construction Induction (White Card) training. Copies of licences and insurance certificates can be supplied on request, giving you complete peace of mind that your project meets regulatory and safety requirements.
How quickly can your team respond to an emergency plumbing issue in Mascot?
Because our depot is located less than 10 minutes from Mascot’s commercial precinct, we maintain a guaranteed 1-hour on-site response for critical issues such as major leaks, blocked sewer mains, gas smells or hot-water plant failures. Our emergency line is staffed 24/7, and service vehicles are stocked with common commercial fittings, pipe sizes and specialised equipment so most faults can be stabilised or resolved in a single visit.
Can you help my business stay compliant with Sydney Water and NSW health & safety regulations?
Absolutely. We undertake mandatory annual backflow prevention tests, TMV calibration, RPZ valve certification and grease-trap pump-outs in accordance with Sydney Water guidelines. We also issue Safe Work Method Statements (SWMS) before every job and ensure all installations conform to the NCC (National Construction Code), AS/NZS 3500 and Work Health & Safety Act 2011. Detailed compliance reports are provided for your records and any council or insurer audits.
Do you offer preventative maintenance programs for commercial properties?
Yes. Our customised maintenance plans minimise downtime and extend the life of your plumbing assets. After an initial site audit, we create a schedule covering routine tasks such as quarterly roof-drain cleans, annual hot-water plant servicing, six-monthly TMV checks, and periodic CCTV drain inspections. Clients receive digital service logs, priority call-out status and discounted labour rates, helping you budget accurately and avoid costly emergency repairs.
How do you price commercial plumbing jobs and do you provide detailed quotes upfront?
For planned works we carry out a free site assessment, then issue a fixed-price, itemised quote outlining labour, materials, compliance costs and projected timeframes. No work proceeds until you sign off on the quote. For maintenance or emergency tasks where the scope is uncertain, we charge transparent hourly rates plus materials, with regular cost updates as work progresses. All invoices include a detailed breakdown, and we accept major credit cards, EFT and 30-day commercial accounts for approved clients.