Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Mascot
When a burst pipe stops business in its tracks, Mascot companies call HEP’s rapid-response team. Our licensed technicians arrive in fully equipped vans within minutes, isolating the fault, protecting stock and machinery, and restoring flow before downtime turns into lost revenue. From high-rise offices to aviation hangars, we know the quirks of local infrastructure and carry critical parts for backflow devices, thermostatic mixing valves and industrial water heaters, so repairs are finished on the first visit whenever humanly possible.
Yet we’re more than an emergency patch-up crew; we’re partners in uninterrupted productivity. HEP designs preventive schedules, upgrades ageing pipework to meet Sydney Water standards and installs water-saving fixtures that slash operating costs without sacrificing performance. Whenever you need uncompromising expertise in commercial plumbing, day or night, one call connects you to Mascot’s most trusted professionals—ready to keep your business open and your people safe.
FAQs
What counts as a commercial plumbing emergency and how fast can you be on-site in Mascot?
Any sudden issue that threatens health, safety, property, or the ability of your business to trade is classed as an emergency. Typical examples include burst water mains, blocked sewer lines causing overflows, gas leaks, failed hot-water plant, and major roof or stormwater leaks. Because we have a dedicated rapid-response team based near Sydney Airport, we can usually arrive anywhere in Mascot within 60 minutes of your call, 24 hours a day, 7 days a week.
Are your plumbers licensed and insured to work on large-scale commercial systems?
Yes. Every technician who attends your site holds a current NSW plumbing licence, specialised endorsements for backflow prevention and thermostatic mixing valves where required, and Construction Induction (White Card) certification. Our company carries $20 million public liability insurance and full workers’ compensation cover, so your property and your stakeholders are protected at all times.
Do you charge a call-out fee for after-hours emergencies?
We operate on transparent, flat-rate pricing. An after-hours call-out fee covers the additional costs of mobilising a team outside normal business hours; however, this fee is always disclosed before dispatch so there are no surprises. Once on site, we provide a written, itemised quotation for the repair work and proceed only after you approve it.
Can you service specialised commercial fixtures such as grease traps, backflow devices, and fire-service mains?
Absolutely. Our fleet vans carry the tools and spare parts needed for common commercial fixtures—high-flow jetters for grease-trap lines, RPZ test kits for backflow devices, and compliant materials for fire-service mains. We also maintain relationships with local suppliers in Mascot to source larger or proprietary components quickly, minimising downtime for your business.
Will our business operations be disrupted during an emergency plumbing repair?
We aim to keep your doors open. Where possible we isolate only the affected section of pipework so you can continue trading. Our plumbers use dust sheets, floor protection, and negative-pressure extraction fans to contain mess and odours. For unavoidable shutdowns—such as a total water supply isolation—we coordinate with your facility manager to schedule work during low-traffic periods or after hours.
How can we prevent future plumbing emergencies at our commercial property?
The most effective strategy is a proactive maintenance plan. We offer customised servicing schedules that include periodic CCTV drain inspections, water-pressure logging, backflow testing, roof and gutter checks, and scheduled hot-water plant servicing. Early detection of wear, corrosion, or blockages allows us to make low-cost repairs before they escalate into expensive emergencies. All findings are documented in a digital asset register so you have a clear compliance trail for insurers and regulators.