Emergency Call-outs
Emergency Call-outs | Plumbing | Manchester
When a burst pipe or sudden leak threatens to flood your home, you need a local team that reaches your door before the damage spreads. HEP’s rapid-response specialists are on call across Manchester 24/7, arriving with fully stocked vans and the expertise to diagnose and repair faults on the spot. From faulty boilers at dawn to blocked drains after midnight, our engineers resolve emergencies quickly, safely, and with minimal disruption.
Customers choose us because we combine speed with transparency. You’ll receive an upfront quotation, clear communication at every stage, and workmanship backed by industry accreditations and a rock-solid guarantee. We tidy up after ourselves, treat your property with respect, and leave you with lasting peace of mind.
Whether you live in a city-centre apartment or a suburban family home, one call to HEP connects you to emergency plumbing you can trust—any hour, any day, anywhere in Manchester.
FAQs
What counts as a plumbing emergency?
Any situation that risks flooding, water damage, loss of essential services or poses a health and safety threat is classed as an emergency. Examples include burst or leaking pipes, overflowing toilets, complete loss of water supply, blocked drains backing up into your property, and boiler or hot-water breakdowns in winter. If you are unsure, call us and we will advise whether immediate attendance is required.
How fast can an emergency plumber reach my property in Manchester?
Because our engineers are locally based across Greater Manchester, the average door-to-door response time is 30–60 minutes. During periods of extreme demand or severe weather we will give you a realistic ETA on the phone, track the nearest available engineer, and keep you updated by text until we arrive.
Are your emergency plumbing services really available 24/7, even on bank holidays?
Yes. We operate 365 days a year, 24 hours a day. That includes nights, weekends, Christmas, New Year and all bank holidays. Our call centre never closes and our on-call rota ensures a qualified, Gas Safe-registered engineer is always available for immediate dispatch.
How much will an emergency call-out cost and are there hidden fees?
We use transparent, upfront pricing. A fixed call-out fee is quoted over the phone before we send an engineer. This covers travel and the first hour on site. If additional labour or parts are required we will explain the costs and obtain your approval before work continues. There are no surprise extras for parking, congestion or card payments.
What can I do to minimise damage while waiting for the plumber?
1) Turn off the main stop tap (usually under the kitchen sink) to stop further water flow. 2) If the leak is from a specific appliance, close the isolation valve for that appliance if accessible. 3) Switch off electricity in any area where water is leaking near sockets or light fittings. 4) Contain water with buckets or towels and move valuables or furniture out of harm’s way. 5) Do not attempt complex repairs yourself—wait for the qualified engineer.
Do you cover areas surrounding Manchester city centre?
Absolutely. Our emergency team serves the entire Greater Manchester region, including Salford, Stockport, Bolton, Bury, Rochdale, Oldham, Trafford and Wigan. If you are just outside these areas, call us—if we cannot attend ourselves we can recommend a trusted partner plumber.