Workmanship Guarantee
Workmanship Guarantee | Toilet Upgrades and Replacements | Plumbing | Manchester
When your WC starts making suspicious gurgles, shows its age in cracked porcelain, or simply no longer suits your style, HEP steps in with a rock-solid workmanship guarantee that keeps Manchester loos flushing faultlessly. Our Gas Safe and City & Guilds qualified plumbers arrive on time, protect your floors, and swap out tired cisterns, leaking pans or outdated close-coupled units with sleek, water-saving models. From the first inspection through to the sparkle-clean hand-over, youâll get clear pricing, honest advice, and a written guarantee that any issue caused by our labour is fixed free of charge.
Customers choose us for toilet upgrades and replacements because we blend meticulous installation with local, friendly service. Whether you want a chic wall-hung frame in Spinningfields, a comfort-height pan in Chorlton, or a fast emergency swap in Didsbury after a sudden crack, we carry trusted brands, stock most parts on the van, and recycle old ceramics responsibly. One call, one visit, one guaranteed solutionâHEP keeps Manchester flowing.
FAQs
What does your workmanship guarantee cover for toilet upgrades and replacements in Manchester?
Our workmanship guarantee covers every aspect of the labour we carry out when upgrading or replacing your toilet. This includes correct installation of the pan, cistern, flush mechanism, waste connections, isolation valves, and any associated pipework or sealants. If a leak, misalignment, or performance issue arises because of how we installed or connected the toilet, we will return promptly and rectify it at no additional cost.
How long is the workmanship guarantee valid after my toilet has been upgraded or replaced?
We provide a comprehensive 12-month workmanship guarantee from the date of completion. During those 12 months, any fault that can be traced back to our installation practices will be repaired free of charge. Many clients pair this with manufacturersâ warranties on the actual toilet and parts, which often run for 5â10 years.
Does the guarantee also cover the toilet itself and other supplied parts?
The guarantee specifically covers our workmanship. However, all toilets, flush valves, and fittings we supply come with their own manufacturer warranties ranging from 1 to 10 years depending on the brand. If a part fails under its manufacturer warranty, we will liaise with the supplier on your behalf and reinstall the replacement part free of labour charge during the 12-month workmanship period.
What should I do if I experience a problem with my new toilet during the guarantee period?
Simply call our Manchester office or use the online service request form. We aim to attend within 48 hours for non-urgent issues, or the same day if there is active leaking or water shut-off. A qualified plumber will assess the problem, confirm it is workmanship-related, and fix it immediately. No call-out or labour fees apply for guarantees within the 12-month window.
Do I need to register my workmanship guarantee or keep any paperwork?
We handle all registration on our side, and your guarantee is automatically recorded in our system on the day the job is signed off. We still recommend you keep the digital invoice and completion certificate we email you; they contain the job number we use to locate your records quickly should you need after-care service.
Is the workmanship guarantee transferable if I sell my property in Manchester?
Yes. If you sell your home within the 12-month guarantee period, the remaining balance of the guarantee automatically transfers to the new homeowner. Just let us know the new ownerâs contact details, and weâll update our records so they can benefit from the same priority service should any workmanship issue arise.