Satisfaction Guarantee
Satisfaction Guarantee | Tank Water Heater | Plumbing | Manchester
Whether your old tank water heater has finally called it quits or you’re planning ahead for reliable hot water all year long, HEP’s Satisfaction Guarantee Plumbing team in Manchester is ready to roll up our sleeves for you. From the moment you schedule service, you’ll feel the difference: prompt arrival, shoe covers at the door, and licensed pros who explain every option in plain English. We stock our trucks with top-rated replacement units and genuine parts, so most jobs are wrapped up in a single visit—no cold-shower surprises tomorrow morning!
Our promise is simple: if you’re not 100% thrilled with the performance of your new system or the workmanship behind it, we’ll make it right at no additional cost. That means transparent pricing, clear warranties, and ongoing support long after the installation is complete. Choose HEP and enjoy dependable hot water, lower energy bills, and the peace of mind that comes from Manchester’s most trusted plumbing crew—guaranteed.
FAQs
What does your satisfaction guarantee cover for tank water heater services?
Our 100 % Satisfaction Guarantee means you will receive reliable workmanship, quality parts, and courteous service every time. If you’re not completely happy with the repair, replacement, or maintenance we performed on your tank water heater within 12 months, we’ll return to make it right at no extra cost. Should we still be unable to meet your expectations, we will refund the portion of the invoice related to the unsatisfactory work.
How quickly can your Manchester technicians reach my home for a tank water heater issue?
Because we operate out of central Manchester and maintain stocked service vehicles, we can usually arrive anywhere in the city and the surrounding suburbs within 60–90 minutes for emergencies. For non-urgent appointments, we offer same-day or next-day scheduling, including evenings and Saturdays at no additional charge.
Do you install energy-efficient tank water heaters, and can you help me choose the right size?
Yes. We carry high-efficiency gas and electric storage heaters from leading manufacturers, many of which qualify for local utility rebates. During your free in-home assessment, our plumber will measure your household’s hot-water demand, available space, gas or electrical supply, and venting options. We’ll then recommend the correctly sized unit (by capacity and first-hour rating) that balances performance, energy savings, and budget.
What signs indicate my tank water heater needs repair or replacement?
Common warning signs include inconsistent water temperature, rusty or discoloured hot water, rumbling or popping noises from sediment build-up, visible leaks around the base, a pilot light that won’t stay lit, or tanks older than 10–12 years. If you notice any of these, schedule a diagnostic visit; we can often perform a small repair before a minor issue causes a major leak or complete failure.
Are your plumbers licensed and insured to work on gas and electric tank water heaters?
Absolutely. All our technicians hold current City & Guilds plumbing qualifications, Gas Safe Registration for gas appliances, unvented hot-water certification, and full public liability insurance. We also undergo annual health-and-safety and manufacturer-specific training to ensure your installation complies with Part L building regulations and warranty requirements.
How much does a typical tank water heater replacement cost in Manchester, and do you offer financing?
A standard 40–50 gallon (180–225 litre) direct-vent gas or electric tank water heater installation generally ranges from £850 to £1,400, including removal of the old unit, new isolation valves, and disposal. High-efficiency or power-vent models can cost £1,200 to £1,900. We provide fixed-price quotes before work begins and offer interest-free financing for up to 12 months (subject to credit approval) to make budgeting easier.