Mystery Leaks
Mystery Leaks | Emergency Plumbing | Plumbing | Manchester
A sudden drop in water pressure, unexplained damp patches or a spiralling utility bill can turn an ordinary day into a frantic search for answers. HEP’s Mystery Leaks team in Manchester uses pinpoint acoustic tracing, thermal imaging and years of local know-how to locate even the most elusive pipework problems without tearing your home apart. From flats in the Northern Quarter to family houses in Didsbury, we’re trusted to uncover the source fast, limit damage and keep your life flowing.
When that hidden leak becomes a gushing catastrophe at 2 a.m., our 24/7 response vans are already stocked and on the move. Fully certified engineers arrive within the hour, isolate the fault, carry out lasting repairs and leave everything neat, safe and watertight—no call-out fees, no surprises. For dependable emergency plumbing throughout Greater Manchester, keep HEP’s number on speed-dial and let the panic drain away.
FAQs
How do I know if I have a hidden leak and when should I call your emergency service?
Common warning signs include unexplained increases in your water bill, damp or mould patches, musty odours, the sound of running water when no fixtures are on, or a sudden drop in boiler pressure. If you notice any of these issues, shut off your internal stop tap if it is safe to do so and call our 24-hour emergency line immediately. We can advise you over the phone and, if necessary, dispatch a qualified leak-detection engineer to any Manchester postcode within the hour.
What steps will your engineers take to locate a mystery leak in my property?
Our engineers arrive with non-invasive detection equipment. We start with moisture mapping to identify the dampest areas, then use acoustic listening devices and thermal imaging cameras to pinpoint pipe runs and hot spots. If required, we can introduce tracer gas (a safe hydrogen-nitrogen mix) to the pipework; any escaping gas is detected with sensitive sniffers. These methods let us find leaks hidden under floors or behind walls without unnecessary damage.
Are your emergency plumbers available 24/7 in Manchester and how quickly can you arrive?
Yes. We maintain a dedicated team of Gas Safe and WaterSafe registered plumbers on call 24 hours a day, 365 days a year. For addresses within Greater Manchester we aim to be on site within 60 minutes of your call, traffic and weather permitting. You’ll receive live ETA updates by SMS as soon as an engineer is dispatched.
Will you have to tear up floors or walls to fix a hidden leak?
In most cases, no. Because we use pinpoint leak-detection technology, we only need to expose a very small section of pipework—often through a single floorboard or tile. If we do have to remove sections of flooring, plaster or cabinetry, we keep the opening as neat as possible and will discuss reinstatement options with you before any work goes ahead.
How much does an emergency leak detection and repair cost, and do you provide upfront pricing?
Our transparent pricing means you know the cost before work starts. An emergency call-out in Manchester incurs a fixed attendance fee that includes the first hour of diagnostics. After that, we either quote a flat rate for a straightforward repair or provide a capped estimate if more extensive work is needed. All quotes are issued in writing and we never add hidden extras—labour, parts and VAT are clearly itemised.
Are your leak repairs guaranteed, and what aftercare do you provide?
Absolutely. All workmanship is backed by a 12-month labour warranty, and any parts we supply carry the manufacturer’s guarantee (typically one to five years). Following repair, we retest the system to prove watertightness, provide a written report—useful for insurance claims—and offer free telephone support for 30 days should you have further questions or notice anything unusual.