Rapid Response Times
Rapid Response Times | Commercial Plumbing | Plumbing | Manchester
When a burst pipe halts production or a blocked drain threatens customer comfort, every second counts. That’s why HEP’s rapid-response team is on call across Manchester 24/7, racing to your site with fully stocked vans, advanced diagnostics, and the expertise to solve issues on the first visit. From high-pressure jetting in bustling kitchens to precision leak detection in high-rise office blocks, we minimise downtime and keep your business compliant, safe, and profitable.
Beyond emergencies, our specialists design, install, and maintain robust systems tailored to the demanding standards of commercial plumbing. Scheduled maintenance, water-saving upgrades, and comprehensive compliance checks are delivered with the same urgency and transparency that have made HEP the trusted partner for hotels, warehouses, schools, and retail parks city-wide. Fast arrival, clear pricing, and workmanship guaranteed—because Manchester businesses can’t afford to wait.
FAQs
How quickly can your commercial plumbers arrive at our Manchester site?
For emergency call-outs within the M60 ring road we aim to be on site in as little as 60 minutes. Across Greater Manchester we typically reach clients within 1–2 hours, depending on traffic. We constantly track our vans by GPS, so when you call we give you an exact ETA and send text/email updates en route.
Do you operate a true 24/7 service for businesses?
Yes. Our phone lines are manned 24 hours a day, 365 days a year. Night, weekend and bank-holiday cover is provided by dedicated out-of-hours engineers, ensuring your business can get urgent leaks, blockages or burst pipes dealt with immediately, not the next working day.
What kinds of commercial properties do you work in?
We service the full range of commercial premises, including offices, retail units, restaurants, hotels, warehouses, factories, healthcare facilities, schools and multi-occupancy residential blocks. Whether you have a single retail store or a multi-site portfolio across Greater Manchester, we have the scale and expertise to help.
Are your engineers qualified and insured to handle complex commercial systems?
Absolutely. All engineers are Gas Safe registered, carry CSCS cards and hold NVQ Level 2 or higher in plumbing & heating. They are trained in commercial boiler plant, boosted cold-water sets, unvented hot-water storage, Backflow Prevention (Category 5) and Legionella control. We carry £10 million public liability insurance and provide risk assessments and method statements before starting work.
How do you keep disruption to our staff and customers to a minimum?
We agree a work schedule that suits your operation—early mornings, evenings or overnight if required. Dust sheets, floor protection and barrier systems are used as standard, and noisy operations are carried out out-of-hours whenever possible. Your site manager receives a clear work plan and a single point of contact so issues are resolved quickly without disturbing day-to-day trading.
Can we arrange a preventative maintenance contract, and what does it include?
Yes. Our Planned Preventative Maintenance (PPM) packages are tailored to each site and can cover annual boiler servicing, TMV and backflow valve testing, water heater descaling, CCTV drain surveys and legionella sampling. A fixed monthly fee spreads the cost, and you receive priority call-out, discounted labour rates and digital service reports for compliance records.