- HEP Plumbing
- Tankless Water Heater

Tankless Water Heater
Tankless Water Heater | Plumbing | Madisonville
Swap bulky tanks for endless comfort with HEP’s tankless water heater expertise in Madisonville. Our certified technicians size, install, and fine-tune high-efficiency units that deliver a continuous stream of hot water while trimming energy bills up to 40 %. Because we’re neighbors, we arrive quickly, respect your home, and back every job with industry-leading warranties and honest, upfront pricing.
Whether you’re upgrading a busy household, designing a new build, or looking to add value before a sale, HEP handles every detail of the plumbing transition—from removing your old heater to optimizing gas lines and venting—so you can enjoy hotter showers and lower costs without lifting a finger. Ready to go tankless? Give us a call today and feel the difference the moment you turn on the tap.
FAQs
What advantages does a tankless water heater offer Madisonville homeowners compared with a traditional tank?
Tankless heaters warm water on demand, so you’re not paying to keep 40–50 gallons hot all day. This can cut water-heating costs by 25–40 % depending on usage. Because there’s no storage tank, you also eliminate the risk of tank leaks or flooding—an important benefit in basements that are common around Madisonville. A wall-mounted design frees up several square feet of floor space, and most units last 18–20 years, roughly twice the life expectancy of a conventional heater. Finally, endless hot water means the last person showering never runs out, even during Kentucky’s chilly winters.
How long does installation take and what does the process involve?
A straightforward replacement typically takes one business day. We start by assessing gas line or electrical capacity, water hardness, and venting routes. For gas models, we may upsize the gas line to handle the higher BTU load and install stainless-steel venting through an exterior wall or roof. Electric units require a dedicated high-amperage circuit. Once utilities are prepared, we mount the compact heat exchanger on the wall, connect water, gas or electric, and program temperature settings. Before leaving, our technicians flush the unit, test for leaks, verify combustion or electrical readings, and walk you through operating instructions. More complex installs—such as relocating the water heater or upgrading the service panel—can extend the project to two days.
Will a tankless system provide enough hot water for my family?
Yes, provided the unit is sized correctly. We calculate the flow rate (gallons per minute) your household needs during peak demand—typically shower + dishwasher + washing machine. For Madisonville’s incoming winter water temperature of around 50 °F, a family of four usually needs a 9–11 GPM gas unit or two smaller electric units in parallel. Modern heaters modulate output, so they’ll fire at a lower BTU level when you’re only washing hands and ramp up automatically when multiple fixtures open. During the consultation, we measure fixtures, review usage habits, and recommend a model that guarantees uninterrupted hot water.
How much can I expect to save on energy bills, and are tankless units environmentally friendly?
Because tankless heaters avoid standby losses, ENERGY STAR® estimates annual savings of $95+ for an average household. In Madisonville, where natural-gas rates are moderate, payback on a gas unit is often 6–8 years. Electric units paired with a time-of-use plan or solar PV can save even more. Additionally, most models emit 15–20 % less CO₂ than storage tanks over their service life. The longer lifespan means fewer metal tanks entering Hopkins County landfills, and nearly all major components—copper heat exchangers, stainless burners, and PC boards—are recyclable.
What maintenance does a tankless water heater require?
To keep your warranty valid and ensure peak performance, flush the heat exchanger once a year with a 60-minute white-vinegar or descaling solution. Madisonville’s water hardness averages 8–11 grains per gallon, so scale can form without regular flushing. Gas units also need an annual combustion check, vent inspection, and cleaning of the air intake filter. Our service package handles all of this, records diagnostic codes, and updates firmware if the manufacturer releases improvements. Routine maintenance prevents efficiency loss, protects the heat exchanger from premature corrosion, and can add 3–5 years to the unit’s lifespan.
Are there local rebates or incentives available in Madisonville for installing a tankless water heater?
Yes. Atmos Energy periodically offers a $250–$350 rebate on qualifying high-efficiency gas tankless models (0.91 UEF or higher). If you’re switching from electric to natural gas, additional “fuel conversion” rebates may apply. Kentucky’s Department of Energy grants a 30 % state tax credit (up to $600) on ENERGY STAR® certified electric heat-pump water heaters, which operate similarly to tankless technology. We’ll prepare all rebate paperwork, provide proof-of-installation photos, and submit serial numbers to ensure you receive every dollar you’re eligible for. We also alert customers if new incentives are announced by TVA or local utilities.