Emergency Service
Emergency Service | Plumbing | Madisonville
When a midnight leak turns the basement into a wading pool or a sudden break leaves you without hot water on a frosty Madisonville morning, HEP’s emergency service team is already on the way. Our licensed, highly trained technicians arrive fast, equipped with cutting-edge tools and years of experience to diagnose and repair any crisis—leaking water heaters, burst pipes, clogged drains, or sewer backups—before bigger damage sets in. We answer the phone 24/7, because water problems don’t wait for business hours and neither should you.
As a locally trusted name in plumbing, we combine transparent, upfront pricing with a “Fixed Right or It’s Free” promise, restoring comfort and safety to your home in one visit whenever possible. From the first reassuring hello to the final turn of the wrench, HEP delivers the peace of mind Madisonville families deserve—day or night, holiday or weekend, rain or shine. Just call, and help is on the way.
FAQs
What plumbing issues qualify as an emergency in Madisonville?
Any situation that poses immediate risk to your property, health, or safety is considered an emergency. Common examples include burst pipes, major leaks, sewer backups, overflowing toilets you cannot stop, loss of all water service, and gas line problems. If ignoring the issue could cause significant water damage, contamination, or endanger occupants, call our emergency team right away.
How quickly can your plumbers arrive at my Madisonville location?
We maintain on-call technicians 24/7 and strive to reach most addresses in Madisonville within 60 minutes or less. Travel time can vary with weather or traffic, but our dispatch center tracks the nearest available plumber and provides real-time updates until we arrive.
Do you charge extra for after-hours or weekend emergency service?
Yes, emergency plumbing typically involves an after-hours or weekend premium to cover the cost of keeping licensed professionals on standby and stocked vehicles ready. We are transparent about those rates: you’ll receive an upfront quote before any work begins, so there are no surprises on your final bill.
What should I do while waiting for the emergency plumber?
First, shut off the main water supply or the local fixture valve to minimize flooding. If dealing with electrical hazards, turn off the power to the affected area. Mop up standing water, but only if it’s safe, to prevent further damage. Avoid using chemical drain cleaners, and keep children and pets away from the scene. Gather any relevant information—such as where the leak started or when you first noticed the issue—to help our technician diagnose faster.
Are your emergency plumbers licensed and insured?
Absolutely. Every technician dispatched to Madisonville holds a current Kentucky plumbing license, undergoes background checks, and carries full liability and workers’ compensation insurance. This protects you from liability and ensures work is performed to state and local code requirements.
Can you bill my homeowner’s insurance for emergency repairs?
While we do not bill insurance companies directly, we provide detailed invoices, photographs, and damage assessments that homeowners’ insurers typically require. After you pay for the repair, you can submit our documentation to your insurer for reimbursement, subject to your policy’s terms and deductible.