Satisfaction Guarantee
Satisfaction Guarantee | Tank Water Heater | Plumbing | Madisonville
When you call HEP in Madisonville, you’re choosing a team that backs every repair, replacement, and installation with an iron-clad Satisfaction Guarantee. Our licensed plumbers arrive on time, respect your home as if it were their own, and explain every option—so there are no surprises when it comes to your comfort, budget, or timeline. From flushing sediment to diagnosing leaks, we zero in on the real issue fast and fix it right the first time, or we’ll make it right at no extra cost.
Whether you need emergency hot-water restoration tonight or you’re planning a proactive upgrade for better efficiency, we treat your tank water heater like the essential appliance it is. Expect transparent pricing, premium parts, and the peace of mind that comes from a local company that’s been keeping Monroe County homes warm, clean, and worry-free for decades. Call HEP today and feel the difference a guarantee can make—because with us, “Happy, Experienced, Professional” isn’t just a slogan; it’s a promise.
FAQs
What does your Satisfaction Guarantee cover for tank water heater services in Madisonville?
Our 100 % Satisfaction Guarantee applies to every aspect of your tank water heater project—diagnostics, repairs, replacements, and new installations. If you’re not completely satisfied with our workmanship, the performance of the unit we supplied, or the courtesy of our plumbers within the first year, we’ll return at no charge to make it right. If we still can’t meet your expectations, we’ll refund the labor portion of your invoice. All parts and heaters we furnish also carry the manufacturer’s warranty, and we process those claims on your behalf.
How quickly can you respond to a tank water heater emergency in Madisonville?
Because we’re locally based, our on-call technicians can usually reach any address in Madisonville or the surrounding communities within 60–90 minutes. Emergency dispatch is available 24 / 7, including weekends and holidays. When you call, a licensed plumber is assigned immediately, stocked with common replacement parts (thermocouples, thermostats, valves) so most issues can be fixed in a single visit.
Do you install and service all brands and sizes of traditional tank water heaters?
Yes. Our team is factory-trained on all major brands—including Rheem, A. O. Smith, Bradford White, State, and Whirlpool—and we service both gas and electric models from 20- to 120-gallon capacities. Whether you need a basic 40-gallon change-out or a high-recovery commercial unit, we handle permitting, code compliance, removal of the old tank, and haul-away recycling.
What are the signs that my tank water heater needs repair or replacement?
Common warning signs include water that never gets as hot as it used to, rusty or discolored water, rumbling or popping noises (caused by sediment buildup), water pooling around the base of the tank, and a pilot light that won’t stay lit. If your unit is more than 10–12 years old, replacement is often more cost-effective than repeated repairs. We’ll perform a free diagnostic inspection and give you an honest recommendation before any work begins.
Are there energy-efficient options for conventional tank water heaters, and can you help me choose?
Absolutely. Today’s ENERGY STAR® certified tank heaters can be up to 8 % more efficient than standard models, thanks to better insulation, heat-trap fittings, and high-efficiency burners or elements. We’ll calculate your household’s hot-water demand, compare fuel costs (natural gas, propane, or electric), and present at least three models that balance upfront cost with long-term savings. We also advise on available rebates from local utilities in Madisonville.
What maintenance do you recommend to extend the life of my tank water heater, and do you offer maintenance plans?
Annual maintenance is key: flushing the tank to remove sediment, inspecting the anode rod, testing the temperature-pressure relief valve, checking the thermostat settings, and examining gas or electrical connections for safety. We offer a low-cost Water Heater Wellness Plan that covers these services each year, provides priority scheduling, and gives you a 10 % discount on any repairs discovered during the tune-up.