Emergency Response
Emergency Response | Plumbing | Luttrell
When a pipe bursts at midnight or the water heater quits on a frosty Luttrell morning, HEP’s emergency team answers with speed, skill, and genuine neighborly care. Our certified technicians arrive fully equipped to diagnose the trouble on the spot—whether it’s a hidden leak behind the wall, a clogged main line, or a sudden drop in water pressure—and we don’t leave until clean water is flowing and your home is safe again. Transparent pricing, real-time updates, and a 100% satisfaction guarantee mean you can breathe easy even in the middle of a crisis.
Behind every rapid response is a hometown company that’s been serving East Tennessee for decades. We respect your schedule, protect your property with shoe covers and drop cloths, and stand ready 24/7 because emergencies don’t watch the clock. One call to HEP turns stress into relief and restores the simple comfort dependable plumbing brings to daily life.
FAQs
How quickly can your plumbers arrive at my Luttrell home during an emergency?
Our on-call technicians are stationed throughout Union County, allowing us to reach most addresses in the Luttrell area within 60 minutes—often faster. As soon as you call, our dispatcher pinpoints the closest certified plumber and sends them directly to your location with a fully stocked service vehicle.
What types of plumbing emergencies do you handle?
We’re equipped to tackle any urgent plumbing issue, including burst or frozen pipes, major leaks, sewer line backups, overflowing toilets, water heater failures, gas line leaks, clogged main drains, and sump pump breakdowns. If water or gas is threatening your property or safety, it qualifies as an emergency and we’re ready to respond.
Are your emergency plumbing services available 24/7, even on holidays?
Yes. Plumbing disasters don’t take days off, so neither do we. Our phone lines are live 24 hours a day, 7 days a week, 365 days a year—including nights, weekends, and all holidays—so you’ll always reach a real person who can dispatch help immediately.
How much does after-hours emergency service cost?
There is a modest after-hours diagnostic fee that covers the plumber’s travel and assessment of your emergency. Once we’ve identified the problem, you’ll receive a clear, upfront estimate for the repair work before we begin. You pay by the job, not by the hour, so there are no surprise overtime charges.
What should I do while waiting for the plumber to arrive?
If it’s safe, shut off the home’s main water valve (usually located where the main line enters the house) or the local fixture valve to stop further flooding. For water heater problems, turn off the unit’s gas or electric supply. Avoid using any plumbing fixtures that may worsen the issue, and move valuables away from standing water. Do not attempt gas line repairs yourself—evacuate and wait for professional help.
Are your emergency plumbers licensed and insured to work in Tennessee?
Absolutely. Every technician holds a current Tennessee state plumbing license, carries full liability and workers’ compensation insurance, and undergoes regular background checks and drug screening. We also stay current with local Luttrell building codes and obtain any permits required for major emergency repairs.