Water Heater
Water Heater | Emergency Plumbing | Plumbing | Luttrell
When your water heater springs a leak or quits altogether, every minute counts. HEP’s licensed technicians are on-call day and night in Luttrell, arriving fast with fully stocked trucks to diagnose, repair, or replace your unit on the spot. From unexpected bursts and scalding-hot failures to gas valve issues and pilot light problems, we bring decades of know-how and a customer-first attitude that turns chaos into comfort—often in a single visit.
Our 24/7 emergency plumbing service is backed by transparent pricing, honest recommendations, and industry-leading warranties, so you’re never left guessing or shivering. Call, click, or text and a live local dispatcher will send help immediately; we’ll restore your hot water and peace of mind before you can find a towel for the puddle.
FAQs
What counts as a water-heater emergency and how fast can you reach me in Luttrell?
Any situation that risks flooding, scalding, loss of hot water to the entire home, the smell of gas, or visible sparking around the unit is considered an emergency. Because we have on-call technicians stationed in Union County, our average response time inside the Luttrell city limits is 60 minutes or less—24 hours a day, 7 days a week, including holidays.
Do you repair every style of water heater during an emergency visit?
Yes. Our licensed plumbers are factory-trained to diagnose and repair conventional storage-tank, tankless (on-demand), hybrid heat-pump, electric, natural-gas, and propane water heaters. We carry the specialty tools and diagnostic equipment needed for each fuel type so we can make safe, code-compliant repairs on the spot.
Will you have the parts to fix my water heater the same day?
More than 80 % of our emergency calls are completed in one trip because our service vans are stocked with the most common elements, thermostats, pressure-relief valves, anode rods, gas control valves, ignition boards, and flex supply lines for all major brands (Rheem, A.O. Smith, Bradford White, Navien, Rinnai, etc.). If a rare part has to be ordered, we’ll install a temporary solution—such as a mixing valve bypass or isolation kit—so you still have safe water service until the part arrives.
How much does emergency water-heater repair cost, and are there after-hours fees?
We charge a flat $69 dispatch fee, which is waived if you authorize the repair. Labor rates are the same day or night; only the parts cost varies. Most emergency repairs in Luttrell fall between $180 and $450 total. Before work begins you’ll receive a written, no-obligation quote so there are no surprise add-ons when the job is finished.
If my heater is beyond repair, can you replace it immediately and what brands do you install?
When a tank rupture, severe corrosion, or heat-exchanger failure makes repair uneconomical, we can swap the unit during the same emergency visit. We keep 40-, 50-, and 75-gallon gas and electric Rheem and Bradford White tanks in our warehouse 15 minutes away, plus Navien and Rinnai tankless units. Replacements include all code-required upgrades—new expansion tank, gas shut-off, dielectric unions, and haul-away of the old heater.
What should I do until the plumber arrives?
1) TURN OFF POWER/FUEL: For electric units, switch the breaker to OFF; for gas, turn the gas control knob to the OFF position. 2) SHUT THE WATER SUPPLY: Close the cold-water inlet valve on top of the heater by turning it clockwise. 3) DRAIN OR CONTAIN LEAKS: Attach a garden hose to the drain valve and run it to a floor drain or outside. 4) DO NOT OPEN THE T&P VALVE unless instructed—releasing scalding water can be dangerous. 5) Clear a 3-ft workspace around the unit so our technician can begin repairs immediately on arrival.