Emergency Team
Emergency Team | Emergency Plumbing | Plumbing | Luttrell
When a burst pipe turns your basement into a wading pool or a stubborn clog shuts down the weekend barbecue, Luttrell homeowners know they can rely on HEP’s rapid-response crew. Our licensed professionals are locals who understand the quirks of East Tennessee plumbing, arriving day or night with fully stocked trucks, advanced leak-detection gear, and the know-how to fix the problem right the first time. From water heater meltdowns to sewer backups, we tackle every emergency plumbing scenario with calm expertise and genuine Southern courtesy.
We don’t believe in surprise fees or temporary Band-Aids; instead, we provide clear upfront pricing, durable repairs, and a tidy workspace when we leave. One call to HEP connects you to a live dispatcher—never a machine—who can have a certified technician headed to your door within minutes. Keep our number on the fridge, and rest easy knowing fast, dependable emergency plumbing help is always just around the corner in Luttrell.
FAQs
How quickly can your emergency plumbing team arrive at my home or business in Luttrell?
Because our technicians are stationed throughout Union County, our average response time to addresses in Luttrell is 30–45 minutes. During severe weather or peak call periods, it may extend to about 60 minutes, but we always provide an ETA when you call and keep you updated en route.
Are your plumbers available 24/7, even on holidays and weekends?
Yes. Plumbing emergencies don’t take time off, and neither do we. Our dispatch line is staffed around the clock—including nights, weekends, and all major holidays—so you can reach a licensed technician whenever a burst pipe, sewer backup, or water-heater failure strikes.
What kinds of emergencies do you handle?
We respond to any situation that threatens your property, health, or safety: burst or frozen pipes, major leaks, clogged or overflowing toilets, sewer line backups, gas leaks, water-heater malfunctions, sump-pump failures, and severe drain blockages. If you’re unsure whether it’s an emergency, call and we’ll advise you.
How much will emergency plumbing service cost?
We charge a flat diagnostic fee that covers travel to your Luttrell location and a full inspection. After diagnosing the issue, we provide upfront, itemized pricing before work begins. Because every emergency differs, final costs vary, but you’ll never face hidden fees or overtime surcharges. We also offer financing and accept major credit cards.
What should I do before the plumber arrives to minimize damage?
First, shut off the nearest water isolation valve or close the main water supply if you can’t find the source. Then switch off electricity to any area affected by standing water, and place towels or buckets under leaks to contain water. Avoid using chemical drain cleaners; they can worsen pipe damage. Finally, clear a path to the problem area so our technician can work quickly upon arrival.
Are your emergency repairs guaranteed?
Absolutely. All emergency labor is backed by a 1-year workmanship warranty, and we honor manufacturers’ warranties on any replacement parts or fixtures. If a covered issue reoccurs, we’ll return to fix it at no extra charge. Our company is fully licensed, bonded, and insured in the State of Tennessee, giving you added peace of mind.