- HEP Plumbing
- Water-smart Upgrade

Water-smart Upgrade
Water-smart Upgrade | Toilet Upgrades and Replacements | Plumbing | Louisville
Looking to shrink your water bill and boost bathroom comfort? HEP’s water-smart solutions make it easy for Louisville homeowners to swap outdated fixtures for sleek, high-efficiency models that use as little as half the water per flush. Our licensed plumbers handle every detail—from removing the old unit to calibrating the new one—so you can start enjoying quieter operation, stronger performance, and peace of mind the moment we leave.
Whether you’re tackling a quick refresh or a full remodel, our team tailors each project to your style, budget, and sustainability goals. With factory-trained technicians, upfront pricing, and industry-leading warranties, HEP delivers the most trusted toilet upgrades and replacements service in the city. Schedule today, and discover how a smarter toilet can save thousands of gallons every year without sacrificing the comfort you expect.
FAQs
What makes a toilet “water-smart,” and how much water can it really save?
A water-smart toilet is certified to use 1.28 gallons per flush (gpf) or less—20 %–60 % below the 1.6 gpf federal standard. Louisville households that replace a 1980s-era 3.5 gpf toilet with a WaterSense-labeled 1.28 gpf model save roughly 2 gallons every flush, or 13,000–16,000 gallons per year for a family of four. That translates to lower Louisville Water Company and MSD sewer charges month after month.
Are rebates or incentives available in Louisville for installing high-efficiency toilets?
Yes. Louisville Water and Louisville MSD periodically offer $50–$100 bill credits for replacing older 1.6 gpf or higher toilets with WaterSense models. In addition, Kentucky Energy & Environment Cabinet sponsors appliance efficiency rebates that sometimes include HETs (high-efficiency toilets). Our office keeps the latest forms on hand, completes the water usage verification, and submits the paperwork on your behalf so you receive any available rebate without the hassle.
Can you upgrade toilets in both homes and commercial properties?
Absolutely. Our licensed plumbers are equipped for single-unit residential swaps, multi-bathroom remodels, and large-scale commercial retrofits in restaurants, offices, and multifamily buildings. For commercial clients we also provide fixture counts, projected water-use reductions, and payback calculations so facility managers can justify the investment to ownership.
How long does a typical toilet replacement take, and will my bathroom be out of service all day?
Most single residential replacements take 60–90 minutes from shut-off to final flush. We shut off water locally, remove the old unit, inspect and replace the wax ring or upgrade to a leak-proof flange seal, set the new bowl, level it, connect the tank, and test for leaks. Your bathroom can be used immediately afterward. Multiple-bath projects or flange repairs can extend the timeline, but we’ll provide a clear schedule before work begins.
Do you haul away and recycle the old toilet?
Yes. The service includes removal, transport, and eco-friendly disposal. Porcelain bowls are delivered to a regional recycler that crushes the material for road-bed aggregate, and metal/tank hardware is separated for scrap recycling. Nothing ends up in the landfill, and you don’t have to lift a finger.
What factors should I weigh when choosing between a single-flush HET and a dual-flush model?
Single-flush HETs give a consistent 1.28 gpf or less, meet ADA height options, and use familiar handle mechanisms—ideal for households that want simplicity. Dual-flush toilets offer two settings (typically 0.8 gpf for liquid waste and 1.28 gpf for solids) and can push annual water savings another 15 %–20 %. They cost slightly more up front and require users to choose the right button, which may be less intuitive for guests or small children. We’ll discuss your household’s usage patterns, budget, and aesthetic preferences to recommend the model that delivers maximum savings and reliability.