Certified Technicians
Certified Technicians | Tank Water Heater | Plumbing | Louisville
When your morning shower turns icy in the middle of winter, you want a solution that’s fast, flawless, and built to last. HEP’s certified technicians arrive at your Louisville home ready to diagnose, repair, or replace your tank water heater with precision and care. We carry trusted brands, keep fully stocked service vehicles, and back every job with transparent pricing—so you can get back to hot water and peace of mind without any surprises.
From flushing sediment to full-scale installations, our plumbing pros treat your home as if it were their own, wearing boot covers and cleaning up before they leave. Whether you’re upgrading for energy efficiency or rescuing a failing system, you’ll feel the difference in both water temperature and customer service the moment HEP steps through the door.
FAQs
How can I tell whether my tank water heater needs repair or full replacement?
Look for warning signs such as inconsistent or lukewarm water, rumbling or popping noises (sediment buildup), visible corrosion, water pooling around the base, or rising utility bills. If the unit is more than 10 years old, repairs may be only a short-term fix. Our Louisville-based certified technicians can perform a diagnostic inspection, test key components, and help you decide if a targeted repair (e.g., thermostat, heating element, gas valve) or a complete replacement will be the safest and most cost-effective option.
What size tank water heater is right for my Louisville home?
Sizing depends on household size, peak-hour hot-water demand, and the unit’s First-Hour Rating (FHR). As a rule of thumb: 30–40 gal for 1–2 people, 40–50 gal for 2–3 people, 50–80 gal for 4+ people. Louisville’s incoming groundwater averages 55 °F, so recovery time matters—especially for larger families. Our certified plumbers use load-calculation software to factor in bathrooms, appliances, and climate data to recommend the ideal capacity and energy source (gas, electric, hybrid).
How long should a conventional tank water heater last?
With normal use, most glass-lined steel tank heaters last 8–12 years. Hard water, high usage, or skipped maintenance can shorten life, while annual flushing, anode-rod replacement, and timely repairs can extend it to 15 years or more. When the tank itself leaks or the system is out of warranty, replacement is usually more economical than repair. We document the unit’s age, service history, and warranty status during every visit.
Are permits required for water heater installation or replacement in Louisville?
Yes. Louisville Metro’s Department of Codes & Regulations requires a plumbing permit for new or replacement water heaters. Only a licensed master plumber—or a certified technician working under one—can pull the permit. After installation we schedule the mandatory inspection, which verifies compliance with the Kentucky Plumbing Code, proper venting, seismic strapping, expansion tank sizing, and gas/electrical safety. Choosing certified professionals ensures the job passes the first time, avoiding fines or delays.
What routine maintenance can extend the life of my tank water heater?
1) Drain and flush the tank yearly to remove sediment that insulates the burner and causes rumbling. 2) Inspect and replace the anode rod every 2–3 years to prevent internal corrosion. 3) Test the temperature-and-pressure (T&P) relief valve annually. 4) Check for leaks around fittings, valves, and the drain pan. 5) For gas units, clean the burner assembly and verify proper vent draft. Our maintenance plans include all these tasks plus a written health report, helping you avoid emergency failures.
Why should I hire a certified technician rather than a handyman for water-heater service?
Certified technicians are state-licensed, insured, and factory-trained to work on gas, electric, and hybrid systems. They understand Louisville’s specific code requirements, carry the tools to perform accurate combustion analysis and electrical testing, and can process warranty claims with major manufacturers. Proper certification also protects you: an improperly installed heater can cause carbon-monoxide leaks, scalding, or property damage—and may void your homeowners insurance. With us you get 24/7 local support, transparent pricing, and workmanship guarantees.