Water Heater
Water Heater | Emergency Plumbing | Plumbing | Louisville
When your water heater clicks off in the middle of a Louisville winter night, every second under a cold shower feels like an eternity. That’s when HEP’s rapid-response team rolls out—fully stocked trucks, seasoned plumbers, and real-time text updates so you know exactly when help will arrive. From flooded basements to stubborn pilot lights, we restore heat, pressure, and peace of mind with courteous, straight-talk service and upfront pricing.
Whether you own a classic tank, a high-efficiency hybrid, or a sleek tankless system, our licensed professionals handle maintenance, repairs, and full replacements with craftsmanship backed by industry-leading warranties. And if the unexpected strikes, our 24/7 emergency plumbing experts are only a phone call away, stopping leaks, mitigating damage, and keeping Louisville’s hot water flowing when it matters most.
FAQs
What should I do first if my water heater is leaking or has burst in Louisville?
Immediately turn off the cold-water shut-off valve located on the supply line at the top of the tank. If you have a gas unit, rotate the gas shut-off valve to the OFF position; for electric units, switch the breaker off at the panel. This stops incoming water and energy, limiting damage and making the area safer for our technicians. Then call our 24/7 emergency line—our dispatchers will walk you through any additional steps while sending the closest plumber to your address.
How fast can your emergency plumbers get to my home in the Louisville metro area?
Because we maintain fully stocked trucks in multiple zones, the average response time inside the I-264/Watterson Expressway loop is 45–60 minutes. For surrounding areas—Prospect, Jeffersontown, Fern Creek, Valley Station, and neighboring counties such as Oldham, Shelby, and Bullitt—arrival is typically within 90 minutes. You’ll receive a live GPS link once the technician is en route so you can track their progress in real time.
Do you repair and replace both gas and electric water heaters, including tankless models?
Yes. Our licensed plumbers are factory-trained to service traditional tank-style heaters (30–120 gal), high-efficiency gas units, and modern tankless/“on-demand” systems. We carry common OEM parts—thermocouples, heating elements, thermostats, valves, and vent kits—on the truck, allowing us to complete over 85 % of emergency calls in a single visit. If the tank is beyond repair, we can install a replacement the same day, subject to inventory availability.
Can you replace a failed water heater after normal business hours or on weekends?
Absolutely. We operate 24 hours a day, 365 days a year—including nights, weekends, and holidays like Derby weekend and Thunder Over Louisville. Our warehouse stocks the most common sizes (40-, 50-, and 75-gallon) plus tankless units, so we can load a new heater even at 2 a.m. Your old unit will be hauled away, the new one installed to current code, and hot water restored before we leave.
Are permits or inspections required for a water heater replacement in Louisville, Kentucky?
Yes. Louisville Metro requires a plumbing permit for any water heater replacement, and the Kentucky State Plumbing Code mandates items such as a properly sized temperature-and-pressure (T&P) relief valve, seismic strapping, and (for closed systems) a thermal-expansion tank. As a licensed plumbing contractor (#M12345), we pull the permit, schedule the inspection, and provide you with the final approval paperwork for your records.
How much does emergency water heater repair or replacement cost, and do you offer financing?
After diagnosing the issue, our technician will present flat-rate, upfront pricing before any work begins—no overtime surcharge, even at night. Typical emergency repairs range from $189 for a thermostat or element up to $475 for full valve and supply-line replacement. A standard 50-gallon tank installed starts around $1,450, while tankless replacements begin at $3,200, including permit and haul-away. We partner with GreenSky® and Service Finance™ to provide same-day approval for 0 % interest plans up to 18 months or low-APR terms up to 120 months, so you can restore hot water without straining your budget.