Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Louisville
When a pipe bursts at midnight or a water heater gives out before dawn, Louisville residents call HEP’s licensed technicians for fast, dependable emergency plumbing solutions. Our team lives and works right here in the River City, so we know every shortcut across town and arrive with fully stocked vans ready to tackle leaks, clogs, burst lines, and flooded basements on the spot. From historic homes in Old Louisville to new builds in Norton Commons, we protect your property with precision repairs that meet all local codes the first time.
Day or night, a live HEP dispatcher answers your call in seconds and sends a background-checked, drug-tested professional to your door—often in less time than it takes to mop up the mess. Up-front pricing, industry-leading warranties, and a customer-first attitude mean you can breathe easy while we restore hot showers, clear drains, and peace of mind. Save our number now, and when the unexpected strikes, you’ll know exactly who to trust.
FAQs
What situations qualify as a true plumbing emergency?
In general, any issue that poses an immediate threat to your home, health, or safety is considered an emergency. This includes burst pipes, sewage backups, major leaks that cannot be controlled with a shut-off valve, water heater failures that leak or cause scalding risk, and gas line leaks. If water or sewage is actively damaging property or creating a hazardous environment, call us right away. Our Louisville dispatch team can also help you decide whether your situation requires immediate service or if it can safely wait until regular business hours.
Are your technicians fully licensed and insured to work in Louisville and the state of Kentucky?
Yes. Every plumber we send to your door holds an active Kentucky Master or Journeyman plumbing license, and our company carries full general liability and workers’ compensation insurance. Our state license number and proof of coverage are available upon request. Licensing means our technicians have passed rigorous exams, completed thousands of on-the-job training hours, and stay current with Kentucky’s plumbing codes and Louisville Metro regulations—so your repair is done legally, safely, and to the highest professional standards.
How fast can you reach my home or business during an emergency?
Because we keep crews on call 24/7 throughout Jefferson County, our average response time inside Louisville city limits is 60 minutes or less. When you call, a live dispatcher will provide an exact ETA based on current traffic and technician location. We use GPS-enabled vans to minimize delays, and our trucks are stocked with common repair parts so we can fix most emergencies in a single visit.
What should I do while waiting for the emergency plumber to arrive?
First, shut off the main water supply or the closest isolation valve to the leak to minimize damage. If you smell gas or suspect a gas leak, leave the building immediately and call 911 from a safe location. For water leaks, move valuables away from the affected area and place buckets or towels to collect dripping water. Do not use any electrical appliances near standing water. If a sewer backup occurs, avoid all contact with wastewater to prevent health risks. Our dispatcher can guide you step-by-step over the phone until help arrives.
Do you charge extra for nights, weekends, or holidays?
We believe emergency service should be accessible whenever disaster strikes, so we offer transparent, flat-rate emergency pricing. While there is an after-hours service fee to cover additional staffing costs, you will receive the exact quote before any work begins—no hidden surcharges or overtime multipliers. Senior citizens, military personnel, and first responders receive a 10% discount on labor, even during emergency calls.
Can you coordinate directly with my homeowner’s insurance for water-damage claims?
Absolutely. Our office staff can document the cause of loss, provide detailed repair estimates, and submit photos and invoices directly to your insurance adjuster. We work with all major carriers in Kentucky and understand their documentation requirements, which helps streamline the claims process and speeds up reimbursement. If you prefer, we can also bill the insurer directly for covered emergency repairs, reducing your out-of-pocket burden.