Transparent Pricing
Transparent Pricing | Plumbing | Lookout Mountain
Transparent pricing shouldn’t feel like a treasure hunt—especially on Lookout Mountain, where neighbors value straight talk and swift solutions. That’s why HEP lists every service fee up front, from leak detection to water-heater installs, so you know the cost before a wrench ever turns. No hazy estimates, no surprise add-ons; just honest numbers backed by licensed pros who arrive on time, respect your home, and leave the workspace spotless.
Whether you’re renovating a rustic cabin or fixing a sudden pipe burst after a chilly night, our plumbing team brings decades of local experience and the region’s best guarantees. With 24/7 availability and clear digital invoices, you stay in control of both the repair and the budget—letting you get back to enjoying those valley views instead of worrying about your pipes.
FAQs
How do you calculate the cost of a plumbing job in Lookout Mountain?
We use a flat-rate price book that lists the exact cost for each common repair, installation, or maintenance task. After inspecting your issue, the technician shows you the menu, explains the work needed, and locks in the price before any tools come out. The quoted amount already includes labor, standard materials, taxes, and local permit fees, so there are no surprises later.
Do you charge a service call or diagnostic fee?
Yes, we charge a small diagnostic fee to cover the technician’s travel time and professional evaluation. If you approve the recommended work during the same visit, we waive that fee and apply it toward the flat-rate price of the repair or installation.
Are there any hidden or after-hours fees I should know about?
No. Transparency is our core policy. The price you approve is the price you pay, even if the job takes longer than expected. We do not tack on fuel surcharges, paperwork fees, or weekend premiums. The only time the total changes is if you request additional work, and that is always quoted and approved by you first.
Do you provide free estimates for larger projects like repipes or remodels?
Absolutely. For projects that require extensive planning—whole-home repiping, bathroom additions, or kitchen remodels—we schedule a no-cost on-site consultation. After assessing the scope, we give you a detailed written proposal that itemizes labor, materials, and timelines so you can make an informed decision.
What payment options and financing do you offer?
We accept cash, checks, and all major credit cards. For projects over $1,000, we also partner with reputable lenders to offer same-day approval financing with low monthly payments. There are no prepayment penalties, and you will see all terms and interest rates up front before signing.
Do you guarantee your prices and workmanship?
Yes. Every quote is price-locked for 30 days, giving you time to compare or budget. In addition, all labor is backed by a 1-year workmanship warranty, and we honor manufacturer warranties on parts. If a covered issue reoccurs during the warranty period, we fix it at no charge.