Satisfaction Guarantee
Satisfaction Guarantee | Tankless Water Heater Install | Plumbing | Lookout Mountain
Nothing refreshes a Lookout Mountain home like endless, on-demand hot water, and HEP makes the upgrade effortless. Our licensed plumbers specialize in tankless water heater install, removing bulky tanks, running precision gas or electric lines, and calibrating your new unit so every shower, sink, and appliance gets a steady, efficient flow. We arrive on time, protect your floors, and haul away the old heater—leaving only a smaller footprint and lower energy bills behind.
With HEP’s 100% Satisfaction Guarantee, you risk nothing. If your tankless water heater install doesn’t perform exactly as promised, we’ll make it right—repair, replace, or refund—no questions asked. Add in transparent pricing, flexible financing, and same-day service across Lookout Mountain, and you’ll see why neighbors trust HEP to keep their hot water—and peace of mind—running nonstop.
FAQs
What does your Satisfaction Guarantee cover for tankless water heater installations in Lookout Mountain?
Our 100 % Satisfaction Guarantee promises that you’ll be completely happy with the performance, efficiency, and workmanship of your new tankless system. If, within the first year, you experience an issue that we cannot resolve to manufacturer specifications, we will return at no cost to make it right. If we still can’t meet those standards, we’ll remove the unit and provide a full refund. The guarantee also covers leaks related to our piping connections for as long as you own the home.
How long does a typical tankless water heater installation take?
Most residential installations are completed in one visit that lasts 4–6 hours. This includes draining and removing your existing storage-tank unit, upgrading gas or electrical service if needed, hanging and venting the new tankless heater, connecting water, gas, and condensate lines, commissioning the unit, and hauling away debris. Larger homes or extensive utility upgrades can extend the job to a full day, but we’ll give you a firm timeline during your free on-site estimate.
Are tankless water heaters suitable for the elevation and climate of Lookout Mountain?
Yes. Lookout Mountain’s elevation (roughly 2,000 ft above sea level) is well within the operating range of today’s high-efficiency condensing units, which are altitude-adjusted at the factory up to 10,000 ft. Winter temperatures here can dip below freezing, so we select models with built-in freeze protection and locate them to minimize exposure. We also size the unit based on your groundwater temperature (about 55 °F) to ensure you receive endless hot water even on the coldest mornings.
Do you handle permits and code compliance for my installation?
Absolutely. We are fully licensed and insured in both Tennessee and Georgia and handle everything: securing plumbing and mechanical permits from Hamilton or Dade County, coordinating inspections, and ensuring the installation meets the latest International Fuel Gas Code, manufacturer venting requirements, and local utility standards. You’ll receive copies of all permits and inspection approvals for your records.
What brands do you install and what warranties are included?
We are certified dealers for Navien, Rinnai, and Noritz—three manufacturers with proven reliability in our region. Standard warranties are typically 12–15 years on the heat exchanger, 5 years on parts, and 1 year on labor. In addition to the manufacturer coverage, our company provides a lifetime workmanship warranty on all piping, venting, and gas connections we install.
What maintenance is required after installation, and do you offer service plans?
To keep your tankless heater running efficiently, an annual flush with a mild descaling solution is recommended to remove mineral buildup, along with cleaning the inlet screen and checking venting and condensate lines. We offer an affordable Comfort Club plan that includes the yearly service, priority scheduling, discounted repairs, and automatic warranty documentation so the manufacturer’s coverage never lapses.