Background-checked Technicians
Background-checked Technicians | Tankless Water Heater Install | Plumbing | Lookout Mountain
When you call HEP for plumbing service in Lookout Mountain, you get more than expert craftsmanship—you get peace of mind. Our technicians are thoroughly background-checked, drug-tested, and trained on the latest industry standards, so you can feel confident inviting us into your home. We arrive on time, protect your floors and fixtures, and keep you informed every step of the way, turning what could be a stressful project into a smooth, transparent experience.
Whether you’re upgrading for energy efficiency, endless hot water, or valuable space savings, our team handles every facet of a tankless water heater install with precision and care. From sizing and venting to code-compliant gas and electrical connections, we optimize your system for maximum performance—then back our work with reliable warranties and 24/7 local support. Discover why homeowners all across Lookout Mountain trust HEP to deliver hot water solutions that are as dependable as they are efficient.
FAQs
Why should I switch to a tankless water heater instead of keeping my traditional tank model?
Tankless water heaters heat water on-demand, eliminating standby losses that occur with a storage tank. Most homeowners in Lookout Mountain see energy-use reductions of 25–40 %, endless hot-water delivery, space savings (the wall-mounted unit is about the size of a carry-on bag), and service lives that often exceed 20 years—nearly double that of a tank. In addition, many utility companies in the Chattanooga/Lookout Mountain area offer rebates that further shorten the payback period.
How long will a professional installation take at my Lookout Mountain home?
A straightforward replacement in the same location usually takes 4–6 hours. If we need to upsize gas lines, install a dedicated 240-V circuit, or reroute venting through thick stone or brick walls—common on older Lookout Mountain properties—the project can extend to a full day. Before work begins, our technician will provide a written timeline so you know exactly what to expect.
Are your installers really background-checked and properly certified?
Yes. Every field employee undergoes a nationwide criminal background screening, drug test, and motor-vehicle record check before hire and annually thereafter. Technicians hold Tennessee plumbing licenses, manufacturer factory-training certificates for brands like Rinnai and Navien, and OSHA safety credentials. We also carry $2 million in liability insurance and workers’ comp so you’re fully protected.
How do I determine the right size (gallons-per-minute) tankless unit for my household?
We perform a free in-home sizing calculation that factors in the number of bathrooms, simultaneous fixtures (showers, dishwasher, laundry), peak groundwater temperature (about 55 °F in Lookout Mountain), and desired output temperature (120 °F is typical). From there, we recommend a unit with enough BTU/h capacity to deliver the required gallons per minute even on the coldest winter morning. Oversizing wastes money; undersizing means lukewarm showers—our goal is the sweet spot.
What does a typical tankless installation cost and are there any local incentives?
Installed pricing generally ranges from $3,200 to $4,900, depending on gas-line upgrades, venting complexity, and whether a recirculation pump is added. EPB and Tennessee American Water customers can qualify for rebates up to $300 for ENERGY STAR® tankless heaters, and the federal 25C tax credit covers 30 % of equipment and labor (up to $600) through 2032. We provide written, upfront quotes and handle the paperwork so you can claim every available incentive.
What ongoing maintenance is required and do you offer service plans?
Mineral buildup from our moderately hard mountain water can reduce efficiency, so manufacturers recommend an annual 45-minute flush with food-grade vinegar. During the same visit we clean the inlet filter, check the combustion chamber, test the pressure relief valve, and update firmware if your unit is Wi-Fi enabled. Our ComfortCare Plan costs $14.95 per month and includes that yearly service, priority scheduling, and a 10 % discount on any future repairs.