Emergency Call-outs
Emergency Call-outs | Plumbing | Lancing
When a burst pipe floods the kitchen at midnight or the boiler decides to cut out on the coldest morning of the year, HEP is the local name Lancing trusts to put things right—fast. Our seasoned engineers are on-call 24/7, reaching most addresses in under an hour with fully stocked vans and the know-how to diagnose, repair and reassure in one swift visit. From high-pressure leaks to stubborn blockages, every emergency is handled with the meticulous care you’d expect from a family-run team that’s been keeping homes safe and dry for decades.
Because disasters rarely wait for office hours, we keep our phone lines open around the clock and never charge call-out fees after dark. Transparent quotes, tidy workmanship and workmanship guarantees mean you get total peace of mind alongside first-class plumbing solutions—so the only thing left to do is put the kettle on and relax while HEP handles the rest.
FAQs
What counts as a plumbing emergency and when should I call you?
A plumbing emergency is any situation that puts your property, health, or safety at immediate risk. Typical examples include burst or leaking pipes, severe drain blockages, overflowing toilets, no water supply, failed hot-water cylinders, and gas or carbon-monoxide leaks. If shutting off the water or boiler does not resolve the problem—or you are unsure how to make the system safe—call our emergency line straight away. Acting quickly prevents structural damage, reduces repair costs, and ensures your home in Lancing remains safe to occupy.
Are your emergency plumbers really available 24/7 in Lancing and the surrounding areas?
Yes. Our emergency call-out team operates 24 hours a day, 365 days a year—including weekends and bank holidays. We have engineers based in and around Lancing, Shoreham-by-Sea, Sompting, and Worthing, so there is always a qualified plumber on standby. Whether your pipe bursts at 3 pm or 3 am, you will reach a real person who can dispatch the nearest engineer immediately.
How quickly can you arrive at my property in Lancing during an emergency?
Because our engineers are local, the average response time within Lancing is 30 – 60 minutes from the moment your call is logged. Weather, traffic, and ongoing jobs can affect this slightly, but we always give you an accurate ETA and keep you updated en route. For rural outskirts such as Coombes or Upper Beeding, add 10-15 minutes to the estimate.
Do you charge a call-out fee for emergency visits and how is the total cost calculated?
We do not add a hidden call-out fee. Instead, we charge a transparent fixed first-hour rate that covers travel, assessment, and immediate repairs. After the first hour we bill in 15-minute increments, so you only pay for the time actually spent on site. Any materials or replacement parts are itemised and quoted before installation. You’ll receive a digital invoice, and we accept card, cash, or bank transfer on completion.
Are your plumbers qualified and insured to carry out emergency repairs?
Absolutely. All engineers hold City & Guilds plumbing qualifications, are Gas Safe registered for work on boilers and gas appliances, and carry full public liability insurance up to £5 million. We also vet every team member through DBS checks for your peace of mind. Certificates and insurance documents can be shown on request or emailed in advance of the visit.
What can I do to minimise damage before the emergency plumber arrives?
If safe to do so, locate your main stop-cock (usually under the kitchen sink or in the downstairs WC) and turn it clockwise to shut off the water supply. For leaks from a hot-water cylinder or boiler, also switch off the electricity to the appliance at the fused spur to avoid short circuits. Catch dripping water in buckets and move valuables away from the affected area. Avoid using chemical drain cleaners, as they can worsen blockages and pose a hazard to our engineers. Once you have made the area safe, wait for our plumber’s arrival; we will advise further steps over the phone if necessary.