Emergency Line
Emergency Line | Tank Water Heater | Plumbing | Lancing
When your tank water heater decides to quit on the coldest night in Lancing, HEP’s Emergency Line is ready 24/7 with licensed, background-checked plumbers who arrive fast, diagnose faster, and carry the parts to get hot water flowing before the shivers set in. From sudden leaks pooling around the unit to strange bangs, sulfur smells, or a stubborn pilot light, we restore safety and comfort with upfront pricing, tidy workmanship, and a workmanship guarantee that keeps stress off your shoulders.
Whether your home runs on gas or electric, we handle repairs, replacements, and full system upgrades, even helping you decide if it’s finally time to swap that aging tank water heater for a high-efficiency model that cuts energy bills. Call or click now, and discover why Lancing neighbors trust HEP for honest advice, prompt action, and long-lasting solutions—any hour, any day.
FAQs
What situations with a tank-style water heater are considered an emergency in Lancing?
Any condition that threatens safety, causes property damage, or leaves you without hot water is an emergency. Common examples include a leaking or ruptured tank, water spraying from the temperature-pressure relief valve, electrical burning smells, gas leaks, no hot water in winter months, or water discoloured with rust. If you see standing water near the heater or hear hissing/boiling noises, shut off the water and power supply and call us immediately.
How fast can your emergency plumbers reach my property in Lancing?
Because our technicians are based in and around Lancing, Sompting, Shoreham-by-Sea, and Worthing, we average a 30-to-60-minute arrival time—day or night. When you call, our dispatch system locates the nearest certified engineer with the right parts, confirms traffic conditions, and sends you an ETA by text message so you know exactly when help will arrive.
Is your tank water heater emergency service really available 24/7, even on holidays?
Yes. Our phone lines and on-call teams operate 24 hours a day, 365 days a year, including Christmas, bank holidays, and weekends. We maintain a rotating roster of Gas Safe–registered engineers and fully stocked service vans so that a qualified professional is always ready to respond, no matter when a breakdown happens.
What should I do while waiting for the emergency plumber to show up?
1. Turn off the cold-water supply valve on the top of the heater to stop the flow. 2. If you have a gas unit, twist the gas control knob to the OFF position; for electric units, switch off the breaker in your consumer unit. 3. Mop up standing water to prevent slip hazards and protect flooring. 4. Do not attempt DIY repairs—tampering can void warranties and pose safety risks. 5. Clear a pathway to the heater so the technician can work quickly on arrival. 6. Keep children and pets away from the area until service is completed.
Can you repair or replace any make and model of conventional tank water heater?
Absolutely. Our engineers are trained on all major UK brands—Worcester Bosch, Vaillant, Glow-worm, Ideal, Baxi, Ariston, Rheem, and more. Vans carry common thermostats, elements, anodes, pressure valves, and seals so most faults are fixed in one visit. If your unit is beyond economical repair, we can quote on-site for like-for-like replacement or an energy-saving upgrade and usually install the same or next day.
What does emergency tank water heater service cost, and are finance options available?
We charge a transparent call-out fee that covers travel and the first hour of labour; rates are slightly higher after 6 pm and on holidays. You will receive a written estimate for any additional parts or labour before work begins—no surprise invoices. Replacement heaters come with fixed-price packages that include removal, installation, disposal, and warranty registration. We partner with a regulated finance provider to offer 0% APR plans for up to 12 months or low-interest terms up to 5 years, subject to status.