Tidy Workmanship
Tidy Workmanship | Emergency Plumbing | Plumbing | Lancing
When a pipe bursts at midnight or the boiler decides to quit on a chilly Sunday, you need more than a quick fix—you need professionals who arrive fast, work cleanly and leave your home exactly as they found it. HEP’s tidy workmanship plumbing team is based right here in Lancing, so our vans reach Shoreham Beach, Sompting and South Lancing in minutes. We bring shoe covers, dust sheets and fully stocked toolkits to every call-out, ensuring our emergency plumbing repairs are as neat as they are reliable.
From pin-hole leaks to overflowing tanks, every job is treated with care, transparency and fair pricing. You’ll get real-time updates, photos of completed work and a reassuring two-year workmanship guarantee. Keep our number on the fridge—HEP is the local name Lancing trusts for hassle-free emergency plumbing, day or night.
FAQs
What counts as a plumbing emergency and how fast can you reach me in Lancing?
A plumbing emergency is any sudden fault that risks flooding, loss of essential services or poses a health hazard—examples include burst pipes, overflowing toilets, severe leaks, blocked drains backing up, and complete boiler failure. Because we are based in and around Lancing, our on-call engineers can usually be on site within 30–60 minutes of your call, day or night. We always give an accurate ETA when you book so you know exactly when help will arrive.
Are your emergency plumbers available 24/7, even on weekends and bank holidays?
Yes. Plumbing emergencies don’t stick to office hours, so neither do we. Our dedicated emergency line is staffed 24 hours a day, 365 days a year—including weekends, bank holidays and the Christmas period. Whenever you call, a qualified engineer is dispatched immediately, and you will never be diverted to an answering machine.
Do you charge a call-out fee for emergency visits?
No, we do not add a separate call-out fee. You pay only for the time on site and any parts required. Before work begins, the engineer will give you a clear, itemised quote so you know the total cost upfront. There are no hidden extras, overtime premiums or ‘out-of-hours’ surcharges.
How do you maintain tidy workmanship during urgent repairs?
Even in a crisis we stick to our tidy-workmanship promise. Engineers wear clean overshoes, protect floors with dust sheets, and isolate the fault area to avoid unnecessary disruption. We carry portable wet-vac units, absorbent pads and wipe-down cloths so any water or debris is contained promptly. When the job is finished we clean, disinfect and dispose of waste material, leaving your home exactly as we found it—minus the leak.
Is there anything I can do while waiting for the plumber to limit damage?
Yes—if safe to do so, turn off the property’s main water stop-cock (usually under the kitchen sink or where the supply pipe enters the building). For leaks on hot-water or heating circuits, also switch off the boiler at the mains. Open taps downstairs to drain residual water and place buckets or towels under drips. Never use electrical appliances near standing water. Then wait for our engineer—resist the urge to dismantle pipework yourself, as this can invalidate insurance claims.
Are your emergency repairs guaranteed and are your plumbers fully insured?
Absolutely. All labour on emergency call-outs is covered by our 12-month workmanship guarantee, and we honour manufacturer warranties on parts supplied. Our engineers are Gas Safe registered, City & Guilds qualified and carry public liability insurance up to £5 million, giving you complete peace of mind.