Rapid Diagnostics
Rapid Diagnostics | Emergency Plumbing | Plumbing | Lancing
When a burst pipe or a stubborn blockage threatens to flood your day, HEP’s rapid diagnostics team is only minutes away in Lancing. Our specialists arrive with cutting-edge detection tools, pinpoint the root cause without delay, and begin repairs on the spot—saving you from spiralling water damage and needless stress. It’s this swift, data-driven approach that makes us the local first choice for emergency plumbing when every second counts.
From thermal imaging to high-resolution drain cameras, we bring the tech, the parts, and the expertise in one well-stocked van, 24/7. Friendly, Gas Safe registered engineers talk you through the findings in plain English, give upfront prices, and tidy up before they leave. One call to HEP, and your home is back to normal faster than you thought possible.
FAQs
What counts as a plumbing emergency in Lancing?
Any situation that risks property damage, health, or loss of essential services is treated as an emergency. This includes burst or leaking pipes, complete loss of water supply, overflowing toilets or drains, gas or water leaks you can’t isolate, boiler breakdowns in cold weather, and any persistent leak that threatens electrics or the structural fabric of your home. If you are unsure, call us—our team will help determine whether an urgent call-out is required.
How fast can your emergency plumbers reach me in Lancing and the surrounding villages?
Because our engineers are locally based, we aim to be on site within 30–60 minutes of your call, 24 hours a day, 365 days a year. Real-time GPS routing and job tracking allow our dispatcher to send the nearest available engineer, so you get help as quickly as possible—even at night, weekends, and bank holidays.
What is ‘rapid diagnostics’ and why does it matter in an emergency?
Rapid diagnostics is the use of advanced, non-invasive equipment—such as thermal imaging cameras, acoustic leak detectors, borescopes, and moisture meters—to pinpoint faults without unnecessary damage to walls or floors. By locating the exact source of a leak or blockage quickly, we minimise disruption, reduce repair time, and lower overall costs. In emergencies, every minute saved limits water damage and helps restore normal service sooner.
Do you charge a call-out fee or provide fixed prices?
We do NOT charge a separate call-out fee for properties in Lancing or nearby. Before work begins you’ll receive a transparent, fixed quotation that covers labour, diagnostics, and any standard parts. If additional materials are needed once the problem is exposed, we’ll explain the options and obtain your approval before proceeding, so there are no unpleasant surprises on your final invoice.
Are your emergency plumbers qualified, insured, and DBS-checked?
Yes. All engineers hold NVQ Level 2 or 3 plumbing qualifications, are Gas Safe registered where gas work is involved, carry full public liability insurance up to £5 million, and undergo regular training in health & safety and rapid-diagnostic methods. For your peace of mind, every operative is also DBS-checked and carries photo ID, which they will show on arrival.
What should I do while waiting for your engineer to arrive?
1. Shut off the water: Locate the main stopcock (usually under the kitchen sink or in the downstairs WC) and turn it clockwise to stop the flow. 2. Switch off electrics in affected areas: If water is near sockets or appliances, isolate the circuit at the consumer unit. 3. Open taps to drain remaining water: This relieves pressure in the system and can reduce leakage. 4. Contain any water: Use towels, buckets, or a wet-vac to limit damage to floors and furniture. 5. Ventilate if safe: Open windows to help dry the area and disperse odours. 6. Stay safe: Do not attempt risky DIY repairs—wait for our qualified plumber. Our dispatcher can talk you through these steps on the phone until the engineer arrives.