Qualified Engineers
Qualified Engineers | Emergency Plumbing | Plumbing | Lancing
When a burst pipe, blocked drain or faulty boiler threatens to flood your home in Lancing, HEP’s qualified engineers are just around the corner. Our rapid-response team is on call 24/7, arriving with fully stocked vans and the expertise to diagnose and fix the problem on the first visit. From leaking radiators to complete system failures, we bring decades of experience, industry-approved parts and a calm, reassuring approach that turns chaos into comfort.
Choose HEP for transparent pricing, respectful service and workmanship guaranteed to last long after the panic has passed. Whether you need scheduled maintenance or true emergency plumbing, we restore your water, heating and peace of mind—fast. One phone call, and Lancing’s trusted professionals will be on their way.
FAQs
What emergency plumbing issues do your qualified engineers in Lancing handle?
Our engineers are equipped to tackle any urgent plumbing situation, including burst pipes, severe leaks, blocked drains, overflowing toilets, boiler breakdowns, and loss of water pressure. We also deal with faulty stopcocks, leaking radiators, and emergency hot-water cylinder problems. Whatever the emergency, our team will diagnose the fault quickly and implement a safe, lasting repair.
How quickly can your emergency plumber arrive in Lancing?
Because our engineers are locally based, we aim to be on site within 30–60 minutes of your call, traffic and job volume permitting. You will receive an accurate ETA when you book, plus live updates from our dispatch team so you know exactly when help is on the way.
Are your emergency plumbers fully qualified and insured?
Yes. Every engineer holds the relevant NVQ Level 2/3 plumbing qualifications, Water Regulations certificates, and, where required, Gas Safe registration. We carry public liability insurance up to £5 million, giving you peace of mind that all work is performed safely and covered against unforeseen issues.
Do you charge a call-out fee for emergency plumbing in Lancing?
No, we do not apply a separate call-out fee. You only pay for the time spent on site plus any parts required for the repair. Before work begins, the engineer will explain the hourly rate and provide an estimate so you can approve the costs upfront.
Can you provide a temporary fix if parts are not immediately available?
Absolutely. If a specialist component must be ordered, our engineer will install a safe, temporary solution—such as isolating the supply, fitting a compression joint, or installing a bypass—so you still have running water or heating until the permanent part arrives. We then return at a convenient time to complete the final repair for no additional labour charge.
What steps should I take while waiting for an emergency plumber to arrive?
If safe to do so, turn off the water at the internal stop tap to minimise flooding. For heating or boiler problems, switch off the appliance and power supply. Move valuables or electrical items away from any leak, and place towels or buckets to contain water. Finally, keep pathways clear so the engineer can access the affected area quickly upon arrival.