Fully Stocked Vans
Fully Stocked Vans | Emergency Plumbing | Plumbing | Lancing
When the unexpected happens, HEP’s fleet of fully stocked vans is already cruising the streets of Lancing, primed to tackle any burst pipe, blocked drain, or cold-water crisis. Our Gas Safe and City & Guilds qualified engineers arrive with every essential part and tool on board, so fixes start the moment we step through your door—no waiting, no wasted time, just swift, reassuring action.
Day or night, weekend or bank holiday, our local team treats every call as emergency plumbing, restoring warmth, water, and peace of mind before bigger damage sets in. Friendly updates, transparent pricing, and a tidy workspace come as standard; all you have to do is pick up the phone and we’ll handle the rest.
FAQs
What does “fully-stocked vans” mean and why is it important in a plumbing emergency?
Our vans carry an extensive inventory of common and specialist plumbing parts—pipes, valves, tap cartridges, isolation valves, waste fittings, PTFE tape, solder, push-fit joints, pumps, and even most boiler spares. Because our engineers arrive with these items already on board, over 90 % of emergency repairs in Lancing are completed in a single visit, saving you the delay and extra cost of sourcing parts from a supplier.
How quickly can you get to my property in Lancing when I have an emergency?
We have engineers based in and around Lancing and monitor calls 24/7. In most cases we can be at any BN15 postcode within 30–60 minutes. When you call, our dispatcher tracks the nearest available van in real time and gives you an accurate ETA so you know exactly when help will arrive.
What types of plumbing emergencies do you deal with?
Our team tackles everything from burst or frozen pipes, severe leaks, blocked toilets or drains, broken stopcocks, failed immersion heaters, and overflowing cold-water tanks to boiler breakdowns and no-hot-water situations. Because our vans carry both domestic plumbing and heating spares, we can resolve multi-discipline faults (e.g., a leak that also affects your boiler pressure) on the spot.
Are your emergency plumbers qualified and fully insured?
Yes. All engineers hold City & Guilds plumbing qualifications, are Gas Safe registered for any work on boilers or gas pipework, and carry public liability insurance up to £5 million. Documentation is available for inspection on request, giving you complete peace of mind that the work is carried out safely and legally.
How much will an emergency call-out cost, and are there hidden fees?
We operate a transparent pricing policy. There is a fixed call-out fee that covers the first hour on site, followed by a clear half-hourly rate if extra time is required. Parts used from the van stock are itemised on the invoice at standard trade prices—no mark-ups or surprise surcharges. You’ll receive a cost estimate before any repair begins, so you stay in control of the final bill.
Can you give advice to prevent future plumbing emergencies?
Absolutely. After the repair, our engineer can inspect vulnerable areas free of charge and recommend simple preventative steps—such as lagging external pipework, replacing failing washers, installing isolation valves, or booking an annual boiler and cylinder service. Small proactive measures like these dramatically cut the risk of sudden leaks or breakdowns, saving you stress and money in the long term.