Clear Pricing
Clear Pricing | Emergency Plumbing | Plumbing | Lancing
When a pipe bursts at dawn or your boiler packs up just before guests arrive, you need fast, reliable help that won’t leave you guessing about the cost. HEP’s clear pricing promise means every call-out in Lancing starts with a transparent quote, so you’ll know exactly what the fix will cost before a wrench is lifted. Our qualified engineers are local, fully insured and equipped to tackle leaks, blockages, or heating failures on the spot—24 hours a day.
From the moment you ring, our dispatcher pinpoints the nearest technician and keeps you updated until they’re at your door. There are no hidden extras, weekend surcharges or “small print” surprises—just honest, upfront rates and workmanship guaranteed for peace of mind. If you ever find yourself searching for emergency plumbing in Lancing, remember HEP: clear prices, rapid response, and repairs that last.
FAQs
What counts as a plumbing emergency and will you attend any time of day?
A plumbing emergency is any issue that can cause property damage, health risks, or leave you without essential services. Common examples include burst pipes, severe leaks, blocked drains backing up, overflowing toilets, boiler breakdowns in winter, and no running water. Our 24/7 emergency line means we will attend your property in Lancing or the surrounding villages day or night, 365 days a year—including weekends and bank holidays.
How does your clear pricing policy work for emergency call-outs?
Before a plumber is dispatched, we provide a fixed, written quote that lists labour, parts, and VAT separately. The price you approve is the price you pay—no surcharge for using card payments, no small-print extras. If the job changes once on-site (for example, an additional leak is found), we will explain the options and get your approval for any revised cost before continuing work.
Do you charge extra for evenings, nights, or weekends?
We have a single transparent call-out fee that remains the same at any hour. Labour is then billed in 30-minute increments, and the rate only varies if specialist equipment (e.g., pipe-freezing machines) is required. There are no hidden ‘out-of-hours’ multipliers, so you can call us at 3 pm or 3 am and know the pricing structure is identical.
What is your typical response time in the Lancing area?
Because our engineers are locally based, the average response time within Lancing is 45 minutes from confirmation of booking. During severe weather or exceptionally busy periods we will give you an accurate ETA before you commit, and we keep you updated by text message when the engineer is en route.
Are your plumbers qualified and insured?
Yes. All emergency plumbers hold NVQ Level 2 or higher in Plumbing & Heating, are Gas Safe registered for any gas-related work, and carry full public liability insurance up to £5 million. We also vet every engineer for ID and DBS checks, giving you peace of mind when we enter your home.
How do I book an emergency plumber and what information will you need?
Call our 24-hour helpline or use the ‘Emergency Call-Back’ form on this page. We’ll ask for your address, contact number, a brief description of the issue, and how to access the property (e.g., key lockbox code). If water is escaping, we’ll guide you over the phone on how to isolate the supply until we arrive. Once the job is confirmed, you’ll receive an email and SMS with your fixed quote, ETA, and the engineer’s name and photo for easy identification.