Emergency Response
Emergency Response | Drain Opening | Plumbing | Lancing
When water backs up and panic sets in, HEP’s emergency response team is already on the road to Lancing, armed with cutting-edge equipment and years of expertise. Whether it’s a clogged kitchen sink after midnight or a flooded basement on a bank-holiday weekend, our certified plumbers arrive fast, diagnose the blockage, and restore free-flowing pipes with minimal disruption to your day. We combine eco-friendly jetting technology with camera inspections to pinpoint the problem, clear it thoroughly, and make sure it won’t return.
Residents and businesses trust us because we answer calls 24/7, quote transparently, and clean up before we leave. One call unlocks professional drain opening, preventative advice, and the reassurance that your property is protected by Lancing’s most reliable plumbing partner—HEP.
FAQs
How quickly can you reach my property in Lancing during a drain emergency?
Our emergency response team is on call 24/7 and is based locally in Lancing. In most cases, we arrive within 60 minutes of your call. During peak weather events or heavy demand, we will give you an accurate ETA when you book so you know exactly when help is on the way.
What situations count as an emergency drain-opening service?
Any blockage that risks flooding, property damage, loss of essential facilities, or poses a health hazard is treated as an emergency. Typical examples include toilets backing up into the house, main sewer blockages, overflowing external drains, or standing water that threatens to enter living spaces.
Do you charge extra for out-of-hours call-outs?
Yes, emergency call-outs outside normal office hours (8 am–6 pm) incur a modest surcharge to cover night, weekend, or bank-holiday staffing costs. We always provide a fixed quotation before dispatching an engineer, so there are no surprises when the job is complete.
What methods do you use to clear blocked drains?
Our engineers arrive with high-pressure water jetting equipment, mechanical rotary cutters, and CCTV diagnostic cameras. We first assess the blockage, choose the safest, quickest clearance method, and then confirm the pipe is free-flowing with a post-clearance camera inspection where appropriate.
Can you prevent the same drain from blocking again?
Absolutely. Once the drain is cleared, we can carry out a full CCTV survey to identify underlying issues such as root ingress, pipe scale, or structural defects. We then recommend long-term solutions—like root cutting, descaling, or lining—to minimise the risk of repeat blockages.
Do you cover areas outside Lancing?
Yes. While we are headquartered in Lancing, our emergency plumbing vans regularly serve Shoreham-by-Sea, Worthing, Sompting, and surrounding BN15 and BN11 postcodes. If you’re unsure whether you’re within range, call us—if we can’t get to you quickly, we’ll recommend a trusted partner who can.