Emergency Service
Emergency Service | Tank Water Heater | Plumbing | La Follette
When your tank water heater springs a leak or leaves you shivering in the shower, HEP’s 24/7 emergency plumbers rush to your La Follette home with everything needed to restore hot water fast. Our fully stocked service vehicles and seasoned technicians tackle burst tanks, faulty gas valves, and electrical failures on the spot, so you don’t have to face a cold night—or an unexpected flood—alone.
From quick repairs that squeeze extra years out of your current unit to rapid, code-compliant replacements backed by industry-leading warranties, we do whatever it takes to get your life back to normal. Friendly scheduling, upfront flat-rate pricing, and tidy workmanship mean you’ll feel taken care of from the first call to the final test of steamy water. Trust HEP to turn today’s emergency into tomorrow’s comfort—call now and we’re on the way!
FAQs
What situations with a tank-style water heater count as an emergency?
Anything that threatens safety, causes property damage, or leaves your household without hot water can be considered an emergency. Common examples include a leaking storage tank, a burst relief valve, scalding-hot water coming from taps, a gas smell around the heater, tripped breakers that repeatedly reset, or no hot water in winter conditions. If you are unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
How fast can your emergency plumbers get to my home in La Follette?
We maintain a 24 / 7 on-call roster dedicated to Campbell County. In most parts of La Follette we can arrive within 60 minutes of your call, often faster for in-town addresses near Central Ave. During severe weather or high-volume periods we give arrival windows, update you by text, and send GPS tracking links so you always know where your technician is.
What should I do while waiting for the technician?
1) Turn off power to the heater: flip the breaker for electric units or set the gas control knob to the OFF position for gas models. 2) Shut the cold-water supply valve at the top of the tank to stop or slow leaks. 3) If water is pooling, gently open the drain valve and run a hose to a floor drain or outside. 4) Avoid touching any standing water near electrical connections. 5) Ventilate the area if you smell gas and leave the building until help arrives. These steps reduce damage and improve safety, but if anything feels unsafe, evacuate and wait for us outside.
Are you able to repair every make and model of tank water heater?
Yes. Our licensed plumbers are factory-trained on Rheem, A. O. Smith, Bradford White, State, Whirlpool, GE, Kenmore, and older or discontinued brands. We carry universal elements, thermostats, anode rods, gas valves, pressure relief valves, and dip tubes that fit 95 % of residential units from 20–120 gallons. If a part must be special-ordered or the tank is beyond repair (severe corrosion, ruptured seam), we provide temporary solutions such as bypass piping and same-day replacement options.
Will you have the right parts on the truck to finish the repair the same night?
Our fully stocked emergency vans carry over 300 water-heater-specific parts plus flexible gas connectors, dielectric unions, expansion tanks, and common venting materials. This allows us to resolve most issues—such as failed heating elements, leaking T&P valves, worn thermocouples, or faulty igniters—on the first visit regardless of the hour. If an unusual component is required, we can enact a safe temporary fix and return as soon as the supply house opens.
How much does emergency service cost, and will my warranty still apply?
We charge a flat after-hours dispatch fee that covers travel and initial diagnostics; you’ll receive the exact price before any work begins. Repairs themselves are priced by task, not by the hour, so there are no surprise overtime charges. If your heater is still under the manufacturer’s warranty, we file the claim and only bill you for labor or non-covered parts. For heaters out of warranty, we explain the cost difference between repair and replacement so you can make an informed choice. Financing and utility rebates for high-efficiency replacements are also available.