Mystery Leaks
Mystery Leaks | Emergency Plumbing | Plumbing | La Follette
When water starts whispering behind walls or gushing across the floor at 2 a.m., HEP’s Mystery Leaks crew turns panic into relief. Our La Follette specialists arrive fast, armed with acoustic sensors, thermal imaging, and decades of know-how to track down hidden breaks before they wreak havoc on your home. We repair on the spot, clean up the mess, and explain every step so you’re never left guessing.
Neighbors trust us because we’re locals too—available 24/7, upfront about pricing, and backed by HEP’s “Happy ‑ Expertise ‑ Professional” promise. From pinhole pipe corrosion to slab-foundation ruptures, no leak outsmarts our detectives. Keep our number handy for true emergency plumbing peace of mind, and we’ll be there the moment you call.
FAQs
How do I know I have a hidden or “mystery” leak in my La Follette home?
Unexplained increases in your water bill, the sound of running water when fixtures are off, damp or warm spots on floors, mildew odors, or discoloration on walls and ceilings are common red flags. Because many pipes are buried or run behind walls, these clues are often the only visible signs. Our technicians use acoustic sensors, infrared cameras, and pressure testing to confirm the presence of a hidden leak without invasive demolition.
What should I do first when a sudden leak turns into an emergency?
Immediately shut off your main water supply valve—usually located where the main line enters your home or near the water meter—and turn off electricity in any area where water is accumulating. This limits property damage and safety hazards. Then call our 24/7 emergency line. While you wait, try to contain water with towels or buckets, move valuables to a dry area, and document damage for potential insurance claims.
Are Mystery Leaks Plumbing technicians available around the clock in La Follette?
Yes. We maintain a dedicated emergency dispatch center that operates 24 hours a day, 7 days a week—including weekends and holidays. Whether your pipe bursts at 2 AM or a slow slab leak suddenly floods your basement on Christmas morning, a licensed and insured plumber can be dispatched immediately.
How fast can you get to my property during an emergency call?
Because we station fully stocked service vans throughout Campbell County, average response time within La Follette city limits is 30–60 minutes, traffic and weather permitting. When you call, our dispatcher will provide a real-time ETA and text updates so you know exactly when help will arrive.
Will my homeowner’s insurance cover emergency leak repairs and water damage?
In most cases, insurance covers sudden and accidental water damage (e.g., burst pipes), but may exclude damage from long-term neglect (e.g., slowly dripping supply lines left unattended). Our team can help you document the incident, provide detailed invoices, and communicate directly with your adjuster to maximize your chances of reimbursement. Always check your specific policy for deductibles and exclusions.
What non-destructive methods do you use to locate and repair mystery leaks?
We prioritize minimally invasive technology to save you from costly wall or slab demolition. Techniques include electronic leak detection that listens for pressure vibrations, thermal imaging to spot temperature changes caused by escaping water, tracer gas injection for pinpoint accuracy, and video camera inspections inside drain and sewer lines. Once the leak is located, we employ targeted repairs such as pipe re-routing, epoxy pipe lining, or sectional replacements to limit disruption to your home.