Certified Plumbers
Certified Plumbers | Emergency Plumbing | Plumbing | La Follette
When a pipe bursts at midnight or your water heater quits on a chilly Saturday morning, you need more than a quick fix—you need the confidence that only HEP’s certified plumbers can provide. Based right here in La Follette, our professionals arrive fast, diagnose issues with precision, and back every repair with rock-solid guarantees. From leaking faucets to flooded basements, we bring advanced tools, courteous service, and decades of know-how to every call for emergency plumbing, restoring comfort before damage spreads.
HEP’s fleet is on standby 24/7, so you never have to wait until “business hours” to protect your home. We communicate clearly, offer upfront pricing, and treat your space like our own—shoe covers on, messes gone, satisfaction guaranteed. For La Follette homeowners who value speed, skill, and genuine care, there’s only one name worth dialing when emergency plumbing strikes: HEP.
FAQs
Do you really provide 24/7 emergency plumbing service in La Follette?
Yes. Our certified plumbers are on call around the clock, 365 days a year. Whether it’s 2 AM on a Tuesday or a holiday weekend, we have technicians stationed throughout Campbell County so we can reach any address in the La Follette area quickly. Once you call, a dispatcher will confirm your location and send the nearest fully equipped service truck, usually arriving within 60 minutes.
What types of plumbing emergencies can you handle?
Our team is trained and equipped for virtually any residential or commercial emergency, including burst or frozen pipes, major leaks, sewer line backups, overflowing toilets, water-heater failures, broken sump pumps, gas line leaks, and severe drain clogs. Each truck carries advanced leak-detection gear, high-capacity drain augers, hydro-jetting equipment, pipe-repair materials, and emergency water-extraction tools so we can resolve most problems on the first visit.
Are your plumbers licensed and insured in Tennessee?
Absolutely. Every technician who arrives at your La Follette home holds a current State of Tennessee plumbing license and has completed additional certification in backflow prevention, gas piping, and water-heater safety. We also carry $2 million in general liability coverage and full workers’ compensation insurance, protecting you from any liability while we work on your property.
How much will an emergency service call cost me?
We charge a flat emergency dispatch fee that covers travel and on-site assessment. After diagnosing the issue, our plumber will present a clear, written quote before any repairs begin, so you know the total cost up front—no hidden charges or after-hours surcharges. We also waive the dispatch fee if you approve the repair during the same visit and offer financing options for larger jobs.
What should I do while waiting for the plumber to arrive?
1) Shut off the main water valve (usually where the service line enters your house). 2) If shutting the main isn’t possible, close any local shut-off valves near the leak. 3) Turn off electricity to affected areas if water is near outlets or appliances. 4) Open faucets to drain residual water and relieve pressure. 5) Move valuables away from standing water and place towels or buckets under leaks. 6) Do not use chemical drain cleaners, as they can make repairs harder. Finally, keep your phone handy in case our dispatcher needs more information.
Do you guarantee your emergency repairs?
Yes. All labor and new parts installed during an emergency visit are covered by a written one-year warranty. If the same issue recurs within that period, we’ll return to fix it at no charge. Water heaters and other fixtures carry their respective manufacturer warranties, and we register those for you to ensure full coverage.