24/7 Emergency Service
24/7 Emergency Service | Plumbing | Kodak
When a pipe bursts at midnight or the water heater quits before sunrise, Kodak homeowners know they can rely on HEP’s round-the-clock expertise. Our locally based technicians answer your call within seconds, arrive in fully stocked trucks, and get straight to work restoring water flow, pressure, and peace of mind. Because we live and work in Sevier County, we navigate back roads and neighborhoods quickly—no waiting, no guesswork, just professional plumbing solutions when you need them most.
Every emergency visit includes clear, upfront pricing, a courtesy safety inspection, and the backing of HEP’s 20-plus years of experience. From overflowing toilets to frozen pipes, we fix the problem right the first time and clean up before we leave, so the only reminder of our visit is a perfectly running system. Save our number now, and let HEP keep the lights on and the water running—24 hours a day, seven days a week.
FAQs
What types of problems count as a plumbing emergency?
Any issue that threatens to damage your home or disrupt essential water service is considered an emergency. Common examples include burst or frozen pipes, major leaks, sewage backups, overflowing toilets, gas-line leaks, and complete loss of water pressure. If you are unsure, call us—our dispatch team will quickly assess the situation and advise whether immediate service is necessary.
How fast can your plumbers reach my home or business in Kodak?
Because we maintain on-call technicians stationed throughout Sevier County, most Kodak addresses can be reached within 60 minutes—often faster. Our GPS-tracked fleet lets our dispatcher send the closest licensed plumber to your door, even in the middle of the night or during severe weather.
Are your emergency services really available 24/7, including weekends and holidays?
Yes. We operate around the clock, 365 days a year. When you call at 2 a.m. on a holiday, you will speak with a live Kodak-based dispatcher, not an answering machine. A fully equipped service truck will be dispatched immediately, and there is no extra fee for weekend or holiday response.
Do you cover areas outside of Kodak?
Absolutely. While Kodak is our home base, our emergency team also serves Sevierville, Pigeon Forge, Gatlinburg, Dandridge, Strawberry Plains, New Market, and surrounding communities. If you are within roughly a 30-mile radius of Kodak, we can respond day or night.
How much does an emergency plumbing visit cost?
We charge a small flat emergency dispatch fee that covers the cost of mobilizing a technician after hours. Once on site, the plumber diagnoses the problem and provides a written, no-obligation quote before any work begins. We use upfront pricing—no hidden overtime or fuel surcharges—so you know exactly what the repair will cost before you authorize it.
What should I do until the emergency plumber arrives?
Shut off the water at the closest isolation valve or at the main water meter to stop further damage. If the issue involves electrical appliances, turn off power at the breaker panel. For leaks, place buckets or towels to contain water and protect valuables. Avoid using chemical drain cleaners or attempting repairs that could worsen the problem. Finally, keep the area clear so our technician can work safely and efficiently upon arrival.