Satisfaction Guarantee
Satisfaction Guarantee | Plumbing | Knoxville
When a leaky faucet turns into a waterfall or a drain chooses the worst moment to clog, Knoxville homeowners turn to HEP for fast, courteous help—and absolute peace of mind. Our 100% Satisfaction Guarantee means the job isn’t finished until you’re delighted with every detail, from the first friendly greeting to the final spotless cleanup. If you’re not happy, we’ll make it right at no extra cost, because your comfort and confidence matter more to us than the clock or the calendar.
Serving Knoxville for decades, our licensed experts combine cutting-edge tools with old-fashioned courtesy to deliver dependable plumbing solutions that last. Whether you’re calling at midnight for an emergency repair or scheduling a preventive inspection, you can count on transparent pricing, honest advice, and a follow-up call to ensure everything is flowing smoothly. Choose HEP today and discover why neighbors across East Tennessee say, “Happy you called!”
FAQs
What does your 100 % satisfaction guarantee mean for Knoxville homeowners?
If you’re not completely happy with the workmanship, cleanliness, or performance of any plumbing service we provide, we’ll come back and make it right at no additional charge. That could mean re-installing a fixture, re-testing a drain line, or re-checking water-pressure settings until you’re fully satisfied. If we still can’t meet your expectations, we’ll refund the portion of the invoice related to the unresolved issue—no hassles, no fine print.
How do I request a follow-up visit if I’m not satisfied with the work?
Simply call our Knoxville office at the number on your invoice or submit the online guarantee form within the Customer Portal. Our dispatcher will prioritize your callback and schedule a technician—usually within 24 hours for non-emergencies and the same day for urgent concerns. Please have your original work order number handy so we can pull job notes and send the same technician whenever possible.
Are there any conditions or time limits on your satisfaction guarantee?
Yes, the guarantee remains in force for 12 months from the original service date for labor‐related issues and for the manufacturer’s stated warranty period on parts we supply. The guarantee doesn’t cover problems caused by misuse, customer-provided parts, or unrelated plumbing failures elsewhere in the system. Full terms are printed on each invoice and posted on our website.
Does the guarantee cover both parts and labor?
Labor is covered in full for one year. Parts we supply are covered for the longer of either our one-year workmanship period or the manufacturer’s warranty. If a faucet cartridge or water heater component fails within that window, we’ll replace it and waive the labor cost. For customer-supplied parts, we’ll still stand behind our labor but cannot replace the item itself without a new charge.
Is the satisfaction guarantee included in emergency and after-hours plumbing services?
Absolutely. Whether it’s a 2 p.m. fixture install or a 2 a.m. burst-pipe emergency, the same 100 % satisfaction guarantee applies. Our after-hours technicians have full access to parts, tools, and managerial support so they can honor callbacks quickly, even outside regular business hours.
Will the guarantee make your services more expensive than other Knoxville plumbers?
No. We price our work competitively with other licensed, insured plumbers in Knoxville. The guarantee is built into our standard rates; it’s not an add-on or upsell. In fact, homeowners often save money long-term because we absorb the cost of any necessary return visits, preventing out-of-pocket repairs later.