Emergency Service
Emergency Service | Plumbing | Knoxville
When a pipe bursts at midnight or your water heater decides to quit on a chilly Knoxville morning, you don’t have time to browse directories—you need fast, reliable help. HEP’s emergency plumbing team is on call 24/7, arriving in fully stocked trucks that let us diagnose and repair leaks, clogs, and floods on the spot. Our licensed technicians respect your home as if it were their own, providing clear upfront pricing and walking you through every fix so there are never any surprises.
Knoxville homeowners trust HEP because we combine small-town friendliness with big-league expertise. From the moment you call, a live dispatcher connects you to a certified pro who can be at your door in minutes, ready to restore comfort and protect your property from costly water damage. Whether it’s a late-night sewer backup or an early-morning fixture failure, choose HEP for emergency plumbing service that turns chaos into calm—fast.
FAQs
What situations are considered a plumbing emergency?
A plumbing emergency is any issue that threatens your safety, property, or ability to use essential fixtures. Common emergencies include burst or leaking pipes, sewer line backups, overflowing toilets, failed water heaters that are leaking or producing no hot water, gas line leaks, and severe drain clogs causing flooding. If water or sewage is rapidly spreading, or you detect the smell of gas, shut off the main supply and call us immediately.
How quickly can your emergency plumbers reach my Knoxville home or business?
We have technicians on call 24/7 and strategically stationed throughout the Knoxville area. In most cases we can arrive within 60 minutes of your call—often sooner for locations inside the I-40/I-75 corridor. When you phone our dispatch line, we’ll give you a real-time ETA based on GPS tracking of the nearest truck.
Are your plumbers licensed and insured in Tennessee?
Yes. Every technician holds a State of Tennessee plumbing license and undergoes regular continuing-education training on the latest codes and safety practices. Our company carries comprehensive liability and workers’ compensation insurance, so you’re fully protected while we’re on your property.
Do you charge extra for emergency visits at night, on weekends, or holidays?
We never apply hidden or surprise fees. Our emergency service carries a modest after-hours dispatch charge that we quote upfront when you call. All labor and material rates remain the same regardless of day or time, and we always explain costs before work begins so you can approve the price first.
Can you give me an upfront estimate before starting emergency repairs?
Absolutely. Once we diagnose the problem on-site, we provide a written, itemized estimate that outlines the scope of work, materials, and total cost. You’ll have the chance to review and authorize the repair before we proceed. There’s no obligation if you decide to decline service after receiving the quote.
What areas around Knoxville do you serve for emergency plumbing?
Our 24-hour service covers all of Knox County plus surrounding communities such as Farragut, Maryville, Alcoa, Oak Ridge, Powell, Lenoir City, Sevierville, and Clinton. If you’re within roughly a 40-mile radius of downtown Knoxville, chances are we can get to you quickly—just call to confirm and we’ll dispatch the nearest available technician.