Certified Plumbers
Certified Plumbers | Plumbing | Knoxville
When Knoxville homeowners and businesses need reliable solutions fast, they turn to HEP’s team of certified plumbers. Each technician arrives fully licensed, background-checked, and armed with the latest tools to diagnose and fix everything from hidden leaks to full pipe replacements. Friendly service, tidy work areas, and clear communication come standard, so you can relax knowing your property is in expert hands.
From 24/7 emergency assistance to scheduled maintenance plans, we’re committed to extending the life of your entire plumbing system. Up-front pricing means no surprises, and our workmanship guarantee lets you book with confidence. Discover why your neighbors say, “Call HEP and consider it done!” whenever they face a plumbing challenge in Knoxville.
FAQs
Are your plumbers in Knoxville fully licensed and insured?
Yes. Every technician on our Knoxville team holds a current Tennessee Journeyman or Master Plumbing License, carries up-to-date liability and workers’-comp insurance, and undergoes annual background and drug screening. Our license numbers are posted on every service vehicle and we are happy to provide documentation upon request.
What plumbing services do you provide to Knoxville homeowners and businesses?
We handle everything from small repairs to full system installations, including leak detection, water-heater repair and replacement (tank and tankless), drain cleaning, sewer line video inspections, pipe repiping, fixture installation, gas line work, backflow testing, and remodel or new-construction rough-ins. Because we’re certified, we can also pull permits and coordinate city inspections when required by Knoxville or Knox County codes.
Do you offer 24/7 emergency plumbing service?
Absolutely. Plumbing problems don’t keep business hours, so our dispatch center is staffed around the clock. A certified plumber can be at your door—anywhere in Knoxville or the surrounding suburbs—within 60–90 minutes for burst pipes, overflowing toilets, sewer backups, or any issue that threatens safety or property. There is no extra charge for nights, weekends, or holidays.
How are plumbing repair costs determined and will I get an estimate first?
We use flat-rate, upfront pricing based on the national PHCC price guide and adjusted for Knoxville’s market, so you know exactly what a job will cost before work begins—no surprises. After a visual inspection, we present written options (repair vs. replace, good/better/best) and obtain your approval before we touch a wrench. Estimates are free for residential customers within a 30-mile radius of downtown Knoxville.
Can you help improve my home’s water quality?
Yes. Knoxville’s municipal water is generally safe, but many homeowners dislike chlorine taste, sediment, or hard-water scale that can shorten appliance life. We’re certified to test your water on-site and recommend solutions such as whole-house carbon filtration, reverse-osmosis drinking systems, or salt-free water conditioners. All units we install are NSF/ANSI certified and sized to your household’s flow rate.
What kind of warranties or guarantees do you provide?
Our labor carries a 2-year workmanship warranty, double the state minimum. Manufacturer warranties on parts range from 1 year to lifetime, and we register those warranties for you. If a repair fails within the warranty period, we return at no charge. Plus, we back every job with a 100% Satisfaction Guarantee—if you’re not happy, you don’t pay until we make it right.