Water Heater
Water Heater | Emergency Plumbing | Plumbing | Knoxville
When your Knoxville home starts rattling, rumbling, or showering you with icy water, HEP’s licensed technicians arrive fast—with stocked trucks and the know-how to tame even the most stubborn water heaters. From failed heating elements and leaking tanks to gas-line issues, we troubleshoot on the spot, explain your options in plain language, and back every repair with honest, upfront pricing. Because your comfort can’t wait, we answer the phone 24/7, ready to restore steamy showers before the next sunrise.
Should a burst pipe flood your garage at midnight or a pilot light fizzle out during Sunday brunch, our emergency plumbing response turns panic into relief. We respect your home, lay down protective mats, and clean up every last drop, all while keeping you informed at each step. Trust HEP to deliver prompt, courteous service—and the hot water you need to get life flowing smoothly again.
FAQs
What should I do first if my water heater is leaking?
Turn off power or gas to the unit, close the cold-water shut-off valve above the heater, and place towels or a bucket to catch water. Then call our Knoxville emergency plumbing line (available 24/7) so a licensed technician can be dispatched immediately to locate the leak, isolate the fault, and prevent additional water damage.
How fast can your team reach my Knoxville home or business in an emergency?
Because we keep fully stocked service vehicles on standby around Knoxville, our average response time inside city limits is 60 minutes or less. For outlying areas of Knox County we typically arrive within 90 minutes. You’ll receive a confirmation text with the plumber’s name, ETA, and live GPS tracking once the call is dispatched.
Do you service all types of water heaters?
Yes. Our technicians are certified to diagnose and repair gas, electric, hybrid, and high-efficiency tankless water heaters from every major manufacturer. We carry common replacement parts—thermocouples, heating elements, T&P valves, ignition modules, anode rods—so most repairs can be completed on the first visit.
What symptoms indicate I need emergency water-heater service rather than a scheduled appointment?
Call us right away if you notice any of the following: active leaking or pooling water, no hot water combined with a tripped breaker or gas smell, loud popping or hissing noises, water that is rust-colored or has a metallic odor, or visible signs of overheating such as scorch marks on the tank or venting. These issues can lead to burst tanks, scalding, or gas hazards and should be handled immediately.
Will my homeowner’s insurance or home warranty cover the cost of emergency water-heater repairs?
Many policies cover sudden and accidental water damage, but not the mechanical failure itself. We provide detailed diagnostic reports and photos that you can submit to your insurer or warranty company. While coverage varies, we help customers maximize eligible reimbursements and can coordinate directly with adjusters when requested.
How can I reduce the chance of future water-heater emergencies?
Schedule annual maintenance: flushing sediment, testing the temperature-pressure relief valve, inspecting the anode rod, and checking gas or electrical connections. Keep the thermostat set to 120 °F to avoid overheating, and consider adding a leak detector with automatic shutoff. Our Knoxville maintenance plans include these services and priority emergency response if a problem still occurs.